Tailored guidance from industry veterans who've led multi-billion dollar GBS organizations. At Procter & Gamble, Filippo Passerini and Tony Saldanha created one of the world's most successful Global Business Services organizations, a Harvard Business Review case study that became the global benchmark for operational excellence.
Equipping leaders and teams with proven frameworks that drive change
Advanced professional development programs for graduates and alumni of the Professional GBS® Certification
Targeted workshops delivered by seasoned transformation leaders, not theorists
Industry-recognized, practitioner-led, certification programs building essential skills for GBS leaders and practitioners
We began our shared services journey as pioneers, learning by doing and building a model that would set global standards.
At Inixia, we empower organizations to transform business operations through a proven, strategic approach.
Inixia is led by industry experts who bring decades of hands-on experience in delivering real transformation—not just theory.
We feature curated insights, research, and practitioner perspectives on enterprise transformation, AI-readiness, operational excellence and actional intelligence for transformation leaders and the Global Business Services community.
Compelling conversations with Tony Saldanha and guests, exploring how disciplined transformation, digital capability, and operational excellence are reshaping the way modern organisations run.
The Transformation Insights Video Series distils the expertise of Inixia’s global practitioners into short, practical conversations that help leaders and teams navigate real‑world transformation.
When Procurement Becomes a Bottleneck In many GBS organisations, procurement is still operating the way it did twenty years ago. Teams are focused on processing purchase orders, chasing approvals, and negotiating short-term price reductions with the same suppliers they have always used. It works, in the sense that things get bought. But it is not […]
By Tony Saldanha | May 2026 The GBS industry shifts emerging from SSOW Estoril 2026 mark a genuine turning point for our profession. It is very clear that we are in the midst of a fundamental shift in the GBS industry. SSOW Estoril 2026 was something of a watershed moment. The tone of conversations at […]
Master the Art of Business Transformation. Advance your own career or elevate your organization with Inixia’s practitioner-led certification programs, designed and delivered by the executives who built and ran world-class transformation organizations. Our certifications go beyond theory. They provide the proven frameworks, practical tools, and leadership mindsets needed to drive real, measurable change. Join a […]
AI upskilling for GBS professionals has quietly become one of the most consequential questions in our industry. I was in Singapore a few weeks ago when Budget 2026 was announced. Tucked into the speech by Prime Minister Lawrence Wong was something that caught my attention: Singaporeans who enroll in selected AI training courses will receive […]
Agentic AI for GBS: Building the Bridge from Ambition to Execution Every GBS organization is being told to deploy Agentic AI for GBS transformation. Very few have built the foundation to make that work. The Bridge Model from Inixia bridges that gap, mapping the organizational capability required to move from ambition to execution. The […]
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