Professional End-to-End Service Management and Why It Matters
25 June 2026 – Kip Fanta. End-to-end service management is one of the most important shifts happening in modern service organizations today. It marks a move from functional thinking to true end-to-end service leadership. This matters for IT. It also matters for Global Business Services. In fact, it matters for any organization responsible for delivering services […]
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Operational Excellence in GBS
When Good Enough Stops Being Good Enough Most GBS organisations reach a point where they have achieved the initial efficiency gains they were set up to deliver. Costs are down, processes are running, and the basic SLAs are being met. But the business is not particularly impressed, and leadership is starting to ask harder questions […]
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Strategic Sourcing Best Practices
When Procurement Becomes a Bottleneck In many GBS organisations, procurement is still operating the way it did twenty years ago. Teams are focused on processing purchase orders, chasing approvals, and negotiating short-term price reductions with the same suppliers they have always used. It works, in the sense that things get bought. But it is not […]
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Leadership Coaching for Business Transformation
When a major transformation initiative fails, the conversation usually focuses on the technology that did not deliver, the process that was not followed, or the strategy that turned out to be wrong. Leadership is rarely named as the root cause, even when it is. The reality is that most transformation failures come down to a […]
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Critical GBS Industry Shifts from SSOW Estoril That Every Leader Needs to Know
By Tony Saldanha | May 2026 The GBS industry shifts emerging from SSOW Estoril 2026 mark a genuine turning point for our profession. It is very clear that we are in the midst of a fundamental shift in the GBS industry. SSOW Estoril 2026 was something of a watershed moment. The tone of conversations at […]
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Strategic Sourcing Training
When Procurement Is Stuck in Tactical Mode Many procurement teams within GBS organisations are doing the basics well. Orders get processed, invoices get paid, and suppliers generally deliver what they have been asked to deliver. But the function is not being used to its full potential. Strategic sourcing requires a different set of skills from […]
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Service Management Training
The Problem with How GBS Manages Its Services Most GBS organisations are good at running processes. They are less good at managing services. The distinction matters more than it might seem. Running a process means making sure the work gets done accurately and on time. Managing a service means understanding what the business needs, designing […]
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Digital Transformation Consulting
Most large enterprises have been through at least one major digital transformation programme. Many have been through several. And yet, for the majority, the results have been disappointing. Initiatives that started with genuine momentum gradually lose steam. The consultants leave, the technology gets implemented, and then very little actually changes about how the organisation operates. […]
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Shared Services Transformation Guide
Why Shared Services Stall The traditional shared services model was built to solve a specific problem: reduce costs by centralising transactional work. For a long time, it worked. Organisations saved money, standardised processes, and got better at running routine operations efficiently. But that is where many shared services organisations are still stuck today. They have […]
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Certified Training Programs & The Expert Series
Master the Art of Business Transformation. Advance your own career or elevate your organization with Inixia’s practitioner-led certification programs, designed and delivered by the executives who built and ran world-class transformation organizations. Our certifications go beyond theory. They provide the proven frameworks, practical tools, and leadership mindsets needed to drive real, measurable change. Join a […]
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Who Is Going to Upskill You on AI? Reflections on AI upskilling for GBS professionals
AI upskilling for GBS professionals has quietly become one of the most consequential questions in our industry. I was in Singapore a few weeks ago when Budget 2026 was announced. Tucked into the speech by Prime Minister Lawrence Wong was something that caught my attention: Singaporeans who enroll in selected AI training courses will receive […]
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