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INTRODUCTION ABOUT INIXIA Inixia is leading an industry-wide initiative to provide Professionalize Global Business Services (GBS) through the definition of standards and best practices, the provision of training courses to develop knowledge of these practices, certification of professionals with this knowledge, and advisory and consulting services to assist organizations in the implementation. Inixia brings a […]

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Professional GBS® Performance Tracking

If there is a lack of awareness of the excellent service level performance of your GBS organization, then this pillar will be of value.   Pillar Overview To help organizations identify the simplest possible yet powerful measures/KPIs that are relevant for the business and accurately depict the performance and value creation of GBS. To identify […]

Professional GBS® Operations Management

If your GBS Operational Metrics are falling short of your client’s expectations or your service quality is being debated by clients despite being green, this pillar will be of value.   Pillar Overview Share industry-leading approaches on: meaningful metrics, the importance of end-to-end process understanding, daily management practices, incident/problem management, and continuous improvement. Conduct an […]

Professional GBS® New Business Capabilities

If your goal is to move your GBS up the value chain and your client perceives GBS as an operational supplier rather than an innovative partner, then this pillar would be of value.   Pillar Overview To help organizations identify new business capabilities that bring exponential value to the business. To coach teams on the […]

Professional GBS® Business Engagement

If your business partners don’t appreciate the value of GBS, and you believe you are delivering strong results, this pillar will be of great value to address the disconnect. Most likely, there is an issue with the alignment and/or articulation of the benefits. Skills and tools like effective communications and Joint Business Plans, or an […]

Professional GBS® Service Management

If you’re working to have your GBS organization move up the value chain, but today, it is viewed mostly as a cost-cutting organization, this pillar will be of great value. It is focused on ensuring your organization stays relevant and drives business value with the required capabilities beyond the day-to-day delivery and operations of the […]

Professional GBS® Strategic Costing

If you are hearing mixed messages from your senior business partners about the cost and quality of your GBS services, even though your benchmarking shows that your GBS performance is good, then this pillar will be of value.   Pillar Overview How to best communicate the value and price of services, as well as new […]