Professional GBS® Master Program
Join us for our intensive Program!
Get any individual course Certification in just 2-3 hours/day across 3 days.
Become a fully Certified Professional GBS® Master in just 2-3 hours/day across 3 weeks.
Five Courses, Six Certifications
Inixia has created a proprietary approach to building GBS expertise.
- Our model starts with Foundation knowledge and builds up to pinnacle skills of Leadership.
- Each of five courses comes with its own professional certification.
- You have the ability to sign-up for individual courses, or successfully complete all five courses,earning an opportunity to earn a sixth designation: Certified Professional GBS® Master.
- Expect engaging classes, small-group breakouts, case studies, strong relationship building with other GBS Leaders, and industry expert instruction.
- Get 2 free hours of coaching from an Inixia Advisor if you complete the full program, becoming a Certified Professional GBS® Master.
Professional GBS® Courses
Foundations
Foundations + 1 Performance System
Foundations + 2 Performance System
Foundations + 3 Performance System
Full Program
Foundations
Foundations
This course provides an overview of the Professional GBS® Model. It introduces the levels of maturity, the importance of ‘Running as a Business’, and the key elements within a GBS Operating Model.
Course Dates
Critical Questions Covered
Breakdown
Course Dates
Foundations – July 18-20, 2022 (9-11 am EST)
Price
$1,999
Critical Questions Covered
How do we build the scope and range of GBS, along with a next-generation vision?
How do standardized models drive 2-3X greater value?
Why should we view shared services as a business?
Price
$1,999
Breakdown
GBS Overview: The history of GBS, its business case and introducing the Professional GBS® Model.
Implementation: How to drive results through Business Models and Operating Models and then excellence through Client, Service and Operations Management.
Management: Deeper understanding of the different roles and responsibilities within Professional GBS®.
Price
$1,999
Foundations + 1 Performance System
Foundations & Service Management
The Professional GBS Foundations course is a prerequisite for all subsequent trainings. This course provides an overview of the Professional GBS® Model. It introduces the levels of maturity, the importance of ‘Running as a Business’, and the key elements within a GBS Operating Model.
GBS Service Management goes further into ‘Running as a Business’, introducing a Service Management Framework that’s built from a Brand Building Framework. Time is spent on how to effectively create a ‘Service Charter’ along with what constitutes a strong ‘Service Strategy’. This is different than anything else you’ve heard about Service Management, and it’s at the heart of the Professional GBS® model.
Course Dates
Critical Questions Covered
Breakdown
Course Dates
Foundations – July 18-20, 2022 (9-11 am EST)
Service Management – July 21-25, 2022 (9-12:30 am EST)
Price
$3,500
Critical Questions Covered
Foundations
How do we build the scope and range of GBS, along with a next-generation vision?
How do standardized models drive 2-3X greater value?
Why should we view shared services as a business?
Service Management
How does the Brand Building Framework help exceed business needs while maximizing value delivery?
How do we transform from an internal function to a best-in-class business?
What’s the difference between a customer and user, and why is this important?
Price
$3,500
Breakdown
Foundations
GBS Overview: The history of GBS, its business case and introducing the Professional GBS® Model.
Implementation: How to drive results through Business Models and Operating Models and then excellence through Client, Service and Operations Management.
Management: Deeper understanding of the different roles and responsibilities within Professional GBS®.
Service Management
Service Fundamentals: Brand Building Framework, Running as a Business and the Service Management role.
Service Design: Benefits of a well defined Service Catalog and how to effectively use a Service Charter to define your services.
Service Strategy: Building a strong strategy, how to do customer and user sensing, Joint Business Plans, pricing and benchmarking.
Price
$3,500
Foundations & Operations Management
The Professional GBS Foundations course is a prerequisite for all subsequent trainings. This course provides an overview of the Professional GBS® Model. It introduces the levels of maturity, the importance of ‘Running as a Business’, and the key elements within a GBS Operating Model.
GBS Operations Management highlights what’s behind a strong Professional GBS® Operations organization. It reviews important areas in leading the day-to-day organization, along with the critical capabilities required to deliver quality services and identify opportunities for continuous improvement.
Course Dates
Critical Questions Covered
Breakdown
Course Dates
Foundations – July 18-20, 2022 (9-11 am EST)
Operations Management – July 26-28, 2022 (9-12:30 am EST)
Price
$3,500
Critical Questions Covered
Foundations
How do we build the scope and range of GBS, along with a next-generation vision?
How do standardized models drive 2-3X greater value?
Why should we view shared services as a business?
Operations Management
How do we appropriate plan for and manage an Operations organization?
What are the core processes and skills needed to deliver best-in-class operations?
How do we identify areas of continuous improvement within our Operations?
Price
$3,500
Breakdown
Foundations
GBS Overview: The history of GBS, its business case and introducing the Professional GBS® Model.
Implementation: How to drive results through Business Models and Operating Models and then excellence through Client, Service and Operations Management.
Management: Deeper understanding of the different roles and responsibilities within Professional GBS®.
Operations Management
Planning: Defining objectives, measures, process documentation and effort estimation.
Control: Daily, incident, and problem management to keep the business running.
Continuous Improvement: Using problem analysis, corrective actions and continuous improvements to drive consistent and reliable continuous improvement in operations.
Price
$3,500
Foundations & Transformation Management
The Professional GBS Foundations course is a prerequisite for all subsequent trainings. This course provides an overview of the Professional GBS® Model. It introduces the levels of maturity, the importance of ‘Running as a Business’, and the key elements within a GBS Operating Model.
GBS Transformation Management highlights what a Professional GBS® organization does to apply technology and techniques to drive breakthrough innovation within the organization. It also shares some of the most important aspects of how to be successful in executing these transformations to drive value.
Course Dates
Critical Questions Covered
Breakdown
Course Dates
Foundations – July 18-20, 2022 (9-11 am EST)
Transformation Management – July 29-Aug 2, 2022 (9-12:30 am EST)
Price
$3,500
Critical Questions Covered
Foundations
How do we build the scope and range of GBS, along with a next-generation vision?
How do standardized models drive 2-3X greater value?
Why should we view shared services as a business?
Transformation Management
How do we pick the right tools for the right job in GBS?
How can we determine breakthrough transformation opportunities and apply automation successfully?
How do we effectively deliver business processes transformations – in GBS and in the business units?
Price
$3,500
Breakdown
Foundations
GBS Overview: The history of GBS, its business case and introducing the Professional GBS® Model.
Implementation: How to drive results through Business Models and Operating Models and then excellence through Client, Service and Operations Management.
Management: Deeper understanding of the different roles and responsibilities within Professional GBS®.
Transformation Management
Automation / Digital: What is Digital Transformation and the elements of a Digital Platform.
Opportunity Assessment: Identifying services and processes ripe for change and techniques for both incremental improvement and break-through innovation.
Executing Transformation: Setting up and managing a Transformation Program and driving change across the enterprise.
Price
$3,500
Foundations + 2 Performance System
Foundations, Service Management & Transformation Management
The Professional GBS Foundations course is a prerequisite for all subsequent trainings. This course provides an overview of the Professional GBS® Model. It introduces the levels of maturity, the importance of ‘Running as a Business’, and the key elements within a GBS Operating Model.
GBS Service Management goes further into ‘Running as a Business’, introducing a Service Management Framework that’s built from a Brand Building Framework. Time is spent on how to effectively create a ‘Service Charter’ along with what constitutes a strong ‘Service Strategy’. This is different than anything else you’ve heard about Service Management, and it’s at the heart of the Professional GBS® model.
GBS Transformation Management highlights what a Professional GBS® organization does to apply technology and techniques to drive breakthrough innovation within the organization. It also shares some of the most important aspects of how to be successful in executing these transformations to drive value.
Course Dates
Critical Questions Covered
Breakdown
Course Dates
Foundations – July 18-20, 2022 (9-11 am EST)
Service Management – July 21-25, 2022 (9-12:30 am EST)
Transformation Management – July 29-Aug 2, 2022 (9-12:30 am EST)
Price
$6,500
Critical Questions Covered
-
How do we build the scope and range of GBS, along with a next-generation vision?
-
How do standardized models drive 2-3X greater value?
-
Why should we view shared services as a business?
-
How does the Brand Building Framework help exceed business needs while maximizing value delivery?
-
How do we transform from an internal function to a best-in-class business?
-
What’s the difference between a customer and user, and why is this important?
How do we pick the right tools for the right job in GBS?
How can we determine breakthrough transformation opportunities and apply automation successfully?
How do we effectively deliver business processes transformations – in GBS and in the business units?
Price
$6,500
Breakdown
Foundations
GBS Overview: The history of GBS, its business case and introducing the Professional GBS® Model.
Implementation: How to drive results through Business Models and Operating Models and then excellence through Client, Service and Operations Management.
Management: Deeper understanding of the different roles and responsibilities within Professional GBS®.
Service Management
Service Fundamentals: Brand Building Framework, Running as a Business and the Service Management role.
Service Design: Benefits of a well defined Service Catalog and how to effectively use a Service Charter to define your services.
Service Strategy: Building a strong strategy, how to do customer and user sensing, Joint Business Plans, pricing and benchmarking.
Transformation Management
Automation / Digital: What is Digital Transformation and the elements of a Digital Platform.
Opportunity Assessment: Identifying services and processes ripe for change and techniques for both incremental improvement and break-through innovation.
Executing Transformation: Setting up and managing a Transformation Program and driving change across the enterprise.
Price
$6,500
Foundations, Service management & Operations Management
The Professional GBS Foundations course is a prerequisite for all subsequent trainings. This course provides an overview of the Professional GBS® Model. It introduces the levels of maturity, the importance of ‘Running as a Business’, and the key elements within a GBS Operating Model.
GBS Service Management goes further into ‘Running as a Business’, introducing a Service Management Framework that’s built from a Brand Building Framework. Time is spent on how to effectively create a ‘Service Charter’ along with what constitutes a strong ‘Service Strategy’. This is different than anything else you’ve heard about Service Management, and it’s at the heart of the Professional GBS® model.
GBS Operations Management highlights what’s behind a strong Professional GBS® Operations organization. It reviews important areas in leading the day-to-day organization, along with the critical capabilities required to deliver quality services and identify opportunities for continuous improvement.
Course Dates
Critical Questions Covered
Breakdown
Course Dates
Foundations – July 18-20, 2022 (9-11 am EST)
Service Management – July 21-25, 2022 (9-12:30 am EST)
Operations Management – July 26-28, 2022 (9-12:30 am EST)
Price
$6,500
Critical Questions Covered
Foundations
How do we build the scope and range of GBS, along with a next-generation vision?
How do standardized models drive 2-3X greater value?
Why should we view shared services as a business?
Service Management
How does the Brand Building Framework help exceed business needs while maximizing value delivery?
How do we transform from an internal function to a best-in-class business?
What’s the difference between a customer and user, and why is this important?
Operations Management
How do we appropriate plan for and manage an Operations organization?
What are the core processes and skills needed to deliver best-in-class operations?
How do we identify areas of continuous improvement within our Operations?
Price
$6,500
Breakdown
Foundations
GBS Overview: The history of GBS, its business case and introducing the Professional GBS® Model.
Implementation: How to drive results through Business Models and Operating Models and then excellence through Client, Service and Operations Management.
Management: Deeper understanding of the different roles and responsibilities within Professional GBS®.
Service Management
Service Fundamentals: Brand Building Framework, Running as a Business and the Service Management role.
Service Design: Benefits of a well defined Service Catalog and how to effectively use a Service Charter to define your services.
Service Strategy: Building a strong strategy, how to do customer and user sensing, Joint Business Plans, pricing and benchmarking.
Operations Management
Planning: Defining objectives, measures, process documentation and effort estimation.
Control: Daily, incident, and problem management to keep the business running.
Continuous Improvement: Using problem analysis, corrective actions and continuous improvements to drive consistent and reliable continuous improvement in operations.
Price
$6,500
Foundations, Operations Management & Transformation Management
The Professional GBS Foundations course is a prerequisite for all subsequent trainings. This course provides an overview of the Professional GBS® Model. It introduces the levels of maturity, the importance of ‘Running as a Business’, and the key elements within a GBS Operating Model.
GBS Operations Management highlights what’s behind a strong Professional GBS® Operations organization. It reviews important areas in leading the day-to-day organization, along with the critical capabilities required to deliver quality services and identify opportunities for continuous improvement.
GBS Transformation Management highlights what a Professional GBS® organization does to apply technology and techniques to drive breakthrough innovation within the organization. It also shares some of the most important aspects of how to be successful in executing these transformations to drive value.
Course Dates
Critical Questions Covered
Breakdown
Course Dates
Foundations – July 18-20, 2022 (9-11 am EST)
Operations Management – July 26-28, 2022 (9-12:30 am EST)
Transformation Management – July 29-Aug 2, 2022 (9-12:30 am EST)
Price
$6,500
Critical Questions Covered
Foundations
How do we build the scope and range of GBS, along with a next-generation vision?
How do standardized models drive 2-3X greater value?
Why should we view shared services as a business?
Operations Management
How do we appropriate plan for and manage an Operations organization?
What are the core processes and skills needed to deliver best-in-class operations?
How do we identify areas of continuous improvement within our Operations?
Transformation Management
How do we pick the right tools for the right job in GBS?
How can we determine breakthrough transformation opportunities and apply automation successfully?
How do we effectively deliver business processes transformations – in GBS and in the business units?
Price
$6,500
Breakdown
Foundations
GBS Overview: The history of GBS, its business case and introducing the Professional GBS® Model.
Implementation: How to drive results through Business Models and Operating Models and then excellence through Client, Service and Operations Management.
Management: Deeper understanding of the different roles and responsibilities within Professional GBS®.
Operations Management
Planning: Defining objectives, measures, process documentation and effort estimation.
Control: Daily, incident, and problem management to keep the business running.
Continuous Improvement: Using problem analysis, corrective actions and continuous improvements to drive consistent and reliable continuous improvement in operations.
Transformation Management
Automation / Digital: What is Digital Transformation and the elements of a Digital Platform.
Opportunity Assessment: Identifying services and processes ripe for change and techniques for both incremental improvement and break-through innovation.
Executing Transformation: Setting up and managing a Transformation Program and driving change across the enterprise.
Price
$6,500
Foundations + 3 Performance System
Foundations, Service Management, Operations Management & Transformation Management
The Professional GBS Foundations course is a prerequisite for all subsequent trainings. This course provides an overview of the Professional GBS® Model. It introduces the levels of maturity, the importance of ‘Running as a Business’, and the key elements within a GBS Operating Model.
GBS Service Management goes further into ‘Running as a Business’, introducing a Service Management Framework that’s built from a Brand Building Framework. Time is spent on how to effectively create a ‘Service Charter’ along with what constitutes a strong ‘Service Strategy’. This is different than anything else you’ve heard about Service Management, and it’s at the heart of the Professional GBS® model.
GBS Operations Management highlights what’s behind a strong Professional GBS® Operations organization. It reviews important areas in leading the day-to-day organization, along with the critical capabilities required to deliver quality services and identify opportunities for continuous improvement.
GBS Transformation Management highlights what a Professional GBS® organization does to apply technology and techniques to drive breakthrough innovation within the organization. It also shares some of the most important aspects of how to be successful in executing these transformations to drive value.
Course Dates
Critical Questions Covered
Breakdown
Course Dates
Foundations – July 18-20, 2022 (9-11 am EST)
Service Management – July 21-25, 2022 (9-12:30 am EST)
Operations Management – July 26-28, 2022 (9-12:30 am EST)
Transformation Management – July 29-Aug 2, 2022 (9-12:30 am EST)
Price
$8,500
Critical Questions Covered
Foundations
How do we build the scope and range of GBS, along with a next-generation vision?
How do standardized models drive 2-3X greater value?
Why should we view shared services as a business?
Service Management
How does the Brand Building Framework help exceed business needs while maximizing value delivery?
How do we transform from an internal function to a best-in-class business?
What’s the difference between a customer and user, and why is this important?
Operations Management
How do we appropriate plan for and manage an Operations organization?
What are the core processes and skills needed to deliver best-in-class operations?
How do we identify areas of continuous improvement within our Operations?
Transformation Management
How do we pick the right tools for the right job in GBS?
How can we determine breakthrough transformation opportunities and apply automation successfully?
How do we effectively deliver business processes transformations – in GBS and in the business units?
Price
$8,500
Breakdown
Foundations
GBS Overview: The history of GBS, its business case and introducing the Professional GBS® Model.
Implementation: How to drive results through Business Models and Operating Models and then excellence through Client, Service and Operations Management.
Management: Deeper understanding of the different roles and responsibilities within Professional GBS®.
Service Management
Service Fundamentals: Brand Building Framework, Running as a Business and the Service Management role.
Service Design: Benefits of a well defined Service Catalog and how to effectively use a Service Charter to define your services.
Service Strategy: Building a strong strategy, how to do customer and user sensing, Joint Business Plans, pricing and benchmarking.
Operations Management
Planning: Defining objectives, measures, process documentation and effort estimation.
Control: Daily, incident, and problem management to keep the business running.
Continuous Improvement: Using problem analysis, corrective actions and continuous improvements to drive consistent and reliable continuous improvement in operations.
Transformation Management
Automation / Digital: What is Digital Transformation and the elements of a Digital Platform.
Opportunity Assessment: Identifying services and processes ripe for change and techniques for both incremental improvement and break-through innovation.
Executing Transformation: Setting up and managing a Transformation Program and driving change across the enterprise.
Price
$8,500
Full Program
Foundations, Service Management, Operations Management, Transformation Management & Leadership
The Professional GBS Foundations course is a prerequisite for all subsequent trainings. This course provides an overview of the Professional GBS® Model. It introduces the levels of maturity, the importance of ‘Running as a Business’, and the key elements within a GBS Operating Model.
GBS Service Management goes further into ‘Running as a Business’, introducing a Service Management Framework that’s built from a Brand Building Framework. Time is spent on how to effectively create a ‘Service Charter’ along with what constitutes a strong ‘Service Strategy’. This is different than anything else you’ve heard about Service Management, and it’s at the heart of the Professional GBS® model.
GBS Operations Management highlights what’s behind a strong Professional GBS® Operations organization. It reviews important areas in leading the day-to-day organization, along with the critical capabilities required to deliver quality services and identify opportunities for continuous improvement.
GBS Transformation Management highlights what a Professional GBS® organization does to apply technology and techniques to drive breakthrough innovation within the organization. It also shares some of the most important aspects of how to be successful in executing these transformations to drive value.
GBS Leadership details the required leadership capabilities and tools to help bring everything together within a Professional GBS® organization. In this course, you’ll have increased opportunities to begin applying what you’ve learned, preparing you to then lead this work back within your organization.
Course Dates
Critical Questions Covered
Breakdown
Course Dates
Foundations – July 18-20, 2022 (9-11 am EST)
Service Management – July 21-25, 2022 (9-12:30 am EST)
Operations Management – July 26-28, 2022 (9-12:30 am EST)
Transformation Management – July 29-Aug 2, 2022 (9-12:30 am EST)
Leadership – August 3-5 2022 (9-12 am EST)
Price
$9,880
Critical Questions Covered
Foundations
How do we build the scope and range of GBS, along with a next-generation vision?
How do standardized models drive 2-3X greater value?
Why should we view shared services as a business?
Service Management
How does the Brand Building Framework help exceed business needs while maximizing value delivery?
How do we transform from an internal function to a best-in-class business?
What’s the difference between a customer and user, and why is this important?
Operations Management
How do we appropriate plan for and manage an Operations organization?
What are the core processes and skills needed to deliver best-in-class operations?
How do we identify areas of continuous improvement within our Operations?
Transformation Management
How do we pick the right tools for the right job in GBS?
How can we determine breakthrough transformation opportunities and apply automation successfully?
How do we effectively deliver business processes transformations – in GBS and in the business units?
Leadership
What strategies and techniques help create Board and CEO buy-in for a big GBS role?
How do we create strategies that drives us to become and stay best-in-class in service, value and innovation?
How do we become a transformation engine of the company, combining emerging technologies and cutting-edge process design?
Price
$9,880
Breakdown
Foundations
GBS Overview: The history of GBS, its business case and introducing the Professional GBS® Model.
Implementation: How to drive results through Business Models and Operating Models and then excellence through Client, Service and Operations Management.
Management: Deeper understanding of the different roles and responsibilities within Professional GBS®.
Service Management
Service Fundamentals: Brand Building Framework, Running as a Business and the Service Management role.
Service Design: Benefits of a well defined Service Catalog and how to effectively use a Service Charter to define your services.
Service Strategy: Building a strong strategy, how to do customer and user sensing, Joint Business Plans, pricing and benchmarking.
Operations Management
Planning: Defining objectives, measures, process documentation and effort estimation.
Control: Daily, incident, and problem management to keep the business running.
Continuous Improvement: Using problem analysis, corrective actions and continuous improvements to drive consistent and reliable continuous improvement in operations.
Transformation Management
Automation / Digital: What is Digital Transformation and the elements of a Digital Platform.
Opportunity Assessment: Identifying services and processes ripe for change and techniques for both incremental improvement and break-through innovation.
Executing Transformation: Setting up and managing a Transformation Program and driving change across the enterprise.
Leadership
Operational Leadership & Strategy: End-state-back strategy, roadmap to get to Stage 4 GBS and designing the GBS operating model.
Continuous Improvement Strategy: End-to-end process re-engineering, intelligent process automation, integrating IT and GBS functions and Analytical Business operations.
Future State Strategy: Stage 4 GBS and Digital transformation, the ‘5E Model’ to set up Future State and how to manage Stage 4 organizational change.
Price
