Professional End-to-End Service Management and Why It Matters Posted June 25th, 2026 by Benjamin Thompson & filed under GBS. 25 June 2026 – Kip Fanta. End-to-end service management is one of the most important shifts happening in modern service organizations today. It marks a move from functional thinking to true end-to-end service leadership. This matters for IT. It also matters for Global Business Services. In fact, it matters for any organization responsible for delivering services […]
You Don’t Have a Strategy Problem. You Have a Capability Problem. Posted February 25th, 2026 by Benjamin Thompson & filed under Founders. Why 70% of Enterprise Transformations Fail, and What It Takes to Build Enterprise Transformation Capability That Lasts Every enterprise is somewhere on a transformation journey, but very few have built true enterprise transformation capability, the permanent organizational muscle that allows change to compound rather than collapse. Some organizations are still operating in reactive silos, with […]
Revolutionizing Business Operations with Tony Saldanha: Episode #1 Agentic AI Posted January 20th, 2026 by Benjamin Thompson & filed under Founders. Agentic AI: The End of Hallucination in Business Operations? with Ajit Kumar Kunji, VP and Head of GBS at Salesforce. Welcome to our new podcast series, Revolutionizing Business Operations with Tony Saldanha. The series will feature Tony sitting down for candid conversations with senior executives who have lived large-scale change from the inside to explore […]
Filippo and Tony’s Global Business Services Predictions for 2026 Posted January 19th, 2026 by Benjamin Thompson & filed under Founders. Global Business Services Predictions for 2026 from Filippo Passerini and Tony Saldanha, Inixia Co-Founders. It’s a new year, which means new opportunities and new challenges for GBS. Or does it? In other words, is the GBS change-cycle annual in nature? While most company priorities and performance management processes tend to be yearly, the GBS industry […]