Introduction  Global Business Services (GBS) represents a critical driver of optimized performance across  business services and serves as a primary vehicle for digital transformation within organizations.  The concept encompasses various interpretations, ranging from small offshore centers to  comprehensive transformational engines that combine digital transformation with shared services.  The professionalization of GBS is paramount, as a […]

Global Business Services (GBS) represents a critical driver of optimized performance across  business services and serves as a primary vehicle for digital transformation within organizations.  The business case for GBS extends beyond traditional cost reduction to encompass value creation,  operational excellence, and strategic transformation. Understanding the comprehensive value  proposition is essential for organizations considering or […]

Introduction  The Global Business Services (GBS) organization model represents a strategic approach to  centralizing, standardizing, and optimizing business processes across an enterprise. As  organizations evolve their operational frameworks, the GBS model has emerged as a critical  construct for driving efficiency, transformation, and value creation. This article explores the key  components, evolution paths, and considerations for […]

Introduction  A service charter is a foundational document that defines and communicates the purpose, value  proposition, and scope of a Global Business Services (GBS) offering. It serves as a critical tool for  providing strategic clarity, aligning efforts across stakeholders, and establishing a clear roadmap  for service delivery. The charter helps clarify overlapping services, align offerings, […]

Introduction  The concept of running Global Business Services (GBS) as a business represents a powerful  construct for organizations seeking to maximize the value of their shared services operations. This  approach transcends traditional views of GBS as a cost center and positions it as a strategic enabler  that drives transformation and innovation across the enterprise. By […]

Introduction  Operations management requires clear, well-defined objectives that align service delivery with  organizational goals and customer expectations. The process of defining objectives involves  translating broad business requirements into specific, measurable criteria while ensuring alignment  between service providers and clients. This article explores the key aspects of defining operational  objectives and their role in effective service […]

Global Business Services (GBS) service management processes form the foundation for  delivering value to organizations through standardized, efficient, and effective service delivery.  These processes encompass the end-to-end management of services, from strategy and design  to delivery and continuous improvement, ensuring alignment with business objectives and  stakeholder needs.  Core Service Management Framework  Strategic Alignment Service management […]

Introduction  SIPOC (Suppliers, Inputs, Process, Outputs, Customers) methodology is a fundamental framework  in operations management that provides a high-level view of end-to-end workflows. This powerful  tool helps organizations define process boundaries and understand key components of their  operational processes, serving as a foundation for process improvement initiatives and operational  excellence.  Understanding SIPOC Components  SIPOC charts […]

Operations management forms the foundation of Global Business Services (GBS), focusing on  delivering high-quality services while maintaining efficiency and driving continuous improvement.  The framework encompasses three key areas: operations planning, operations control, and  continuous improvement, creating an integrated cycle that ensures effective service delivery and  ongoing enhancement.  Foundational Elements  Core Components Operations management combines technical […]

Introduction  Global Business Services (GBS) operates as a critical driver of optimized performance across  business services and serves as a primary vehicle for digital transformation within organizations.  The GBS framework encompasses comprehensive processes that enable organizations to deliver  value beyond traditional cost savings, focusing on operational excellence, innovation, and strategic  business transformation.  Foundational Processes  Service […]