When Procurement Becomes a Bottleneck In many GBS organisations, procurement is still operating the way it did twenty years ago. Teams are focused on processing purchase orders, chasing approvals, and negotiating short-term price reductions with the same suppliers they have always used. It works, in the sense that things get bought. But it is not […]

Global Business Services (GBS) represents a critical driver of optimized performance across  business services and serves as a primary vehicle for digital transformation within organizations.  The concept encompasses various interpretations, ranging from small offshore centers to  comprehensive transformational engines that combine digital transformation with shared services.  The professionalization of GBS is paramount, as a professional […]

Global Business Services (GBS) represents a critical driver of optimized performance across  business services and serves as a primary vehicle for digital transformation within organizations.  The business case for GBS extends beyond traditional cost reduction to encompass value creation,  operational excellence, and strategic transformation. Understanding the comprehensive value  proposition is essential for organizations considering or […]

Introduction  The Global Business Services (GBS) organization model represents a strategic approach to  centralizing, standardizing, and optimizing business processes across an enterprise. As  organizations evolve their operational frameworks, the GBS model has emerged as a critical  construct for driving efficiency, transformation, and value creation. This article explores the key  components, evolution paths, and considerations for […]

Introduction  A service charter is a foundational document that defines and communicates the purpose, value  proposition, and scope of a Global Business Services (GBS) offering. It serves as a critical tool for  providing strategic clarity, aligning efforts across stakeholders, and establishing a clear roadmap  for service delivery. The charter helps clarify overlapping services, align offerings, […]

Introduction  The concept of running Global Business Services (GBS) as a business represents a powerful  construct for organizations seeking to maximize the value of their shared services operations. This  approach transcends traditional views of GBS as a cost center and positions it as a strategic enabler  that drives transformation and innovation across the enterprise. By […]