Tailored guidance from industry veterans who've led multi-billion dollar GBS organizations. At Procter & Gamble, Filippo Passerini and Tony Saldanha created one of the world's most successful Global Business Services organizations, a Harvard Business Review case study that became the global benchmark for operational excellence.
Equipping leaders and teams with proven frameworks that drive change
Advanced professional development programs for graduates and alumni of the Professional GBS® Certification
Targeted workshops delivered by seasoned transformation leaders, not theorists
Industry-recognized, practitioner-led, certification programs building essential skills for GBS leaders and practitioners
We began our shared services journey as pioneers, learning by doing and building a model that would set global standards.
At Inixia, we empower organizations to transform business operations through a proven, strategic approach.
Inixia is led by industry experts who bring decades of hands-on experience in delivering real transformation—not just theory.
We feature curated insights, research, and practitioner perspectives on enterprise transformation, AI-readiness, operational excellence and actional intelligence for transformation leaders and the Global Business Services community.
Compelling conversations with Tony Saldanha and guests, exploring how disciplined transformation, digital capability, and operational excellence are reshaping the way modern organisations run.
The Transformation Insights Video Series distils the expertise of Inixia’s global practitioners into short, practical conversations that help leaders and teams navigate real‑world transformation.
Top Five Insights for Leaders Building a GBS Pricing Strategy A mature GBS pricing strategy is one of the most underutilized levers available to GBS leaders today. For Global Business Services organizations, pricing is often treated as an administrative mechanism: a rate card, a cost allocation model, or an annual budgeting exercise. That view is […]
25 June 2026 – Kip Fanta. End-to-end service management is one of the most important shifts happening in modern service organizations today. It marks a move from functional thinking to true end-to-end service leadership. This matters for IT. It also matters for Global Business Services. In fact, it matters for any organization responsible for delivering services […]
When Good Enough Stops Being Good Enough Most GBS organisations reach a point where they have achieved the initial efficiency gains they were set up to deliver. Costs are down, processes are running, and the basic SLAs are being met. But the business is not particularly impressed, and leadership is starting to ask harder questions […]
Why Shared Services Stall The traditional shared services model was built to solve a specific problem: reduce costs by centralising transactional work. For a long time, it worked. Organisations saved money, standardised processes, and got better at running routine operations efficiently. But that is where many shared services organisations are still stuck today. They have […]
Agentic AI for GBS: Building the Bridge from Ambition to Execution Every GBS organization is being told to deploy Agentic AI for GBS transformation. Very few have built the foundation to make that work. The Bridge Model from Inixia bridges that gap, mapping the organizational capability required to move from ambition to execution. The […]
Transforming GBS: From Cost Center to Strategic Value Creator The Evolution of Global Business Services Global Business Services (GBS) is at a turning point. What began as cost-focused shared services centers has the potential to evolve into strategic enablers of enterprise-wide transformation. However, many organizations find themselves stalled in the early stages of GBS maturity, […]
Transforming Global Business Services: From Cost Center to Strategic Value Creator Key Takeaways Global Business Services (GBS) has evolved from simple shared services focused on cost reduction to a potential strategic driver of business transformation. Organizations at the highest maturity level run GBS as a business rather than a function, delivering two to three times […]
Global Business Services (GBS): A Strategic Transformation Engine Introduction: Beyond Cost Savings Global Business Services (GBS) has come a long way since it first began as shared services. While initially created to achieve cost savings through standardization and centralization of transactional work, today’s professional GBS organizations deliver two to three times more value than traditional […]
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