Digital Transformation Consulting

Home Enterprise Transformation Advisory Digital Transformation Consulting

The Transformation That Does Not Last

Most large enterprises have been through at least one major digital transformation programme. Many have been through several. And yet, for the majority, the results have been disappointing. Initiatives that started with genuine momentum gradually lose steam. The consultants leave, the technology gets implemented, and then very little actually changes about how the organisation operates.

As Tony Saldanha, Co-Founder of Inixia, puts it:

“70% of transformations don’t fail because the strategy is wrong. They fail because the organisation rejects it.”

This figure comes from Tony Saldanha’s research for his book Why Digital Transformations Fail, in which he spoke with more than 100 entities including CIOs, venture capitalists, and industry advisers. It has since become an industry reference point cited across multiple research bodies, and it is consistent with findings published by McKinsey and Company and Harvard Business Review.

The reason this happens is not a lack of investment or ambition. It is that most approaches to digital transformation treat it as a project with a start and end date, rather than as a capability that needs to be built and sustained. When the programme ends, there is nothing left behind to keep the change going.

Tony Saldanha

Tony Saldanha
Image

A Different Kind of Digital Transformation Consulting

Inixia’s approach to digital transformation consulting is built around a single principle: the goal is not to deliver a transformation for you, it is to build your organisation’s ability to transform itself.

That means Inixia works differently from most advisory firms. The aim is not to create dependency or produce strategy documents that sit on shelves. As Filippo Passerini, Co-Founder of Inixia, describes it: “Our intent is to make companies self-sufficient, to leave as soon as possible, as soon as they are ready, not to stay with them forever, but rather to make sure they can walk and run on their own feet.”

The measure of a successful Inixia engagement is not whether a project was delivered on time and on budget. It is whether your organisation is still evolving two years after the engagement has finished.

Image

How Inixia Works

Every engagement starts with an honest assessment of where your organisation is today. Inixia’s proprietary Enterprise Transformation Assessment Tool gives leaders an objective view of their current maturity across people, process, and technology dimensions. This creates a shared understanding of the starting point and a clear basis for prioritising where to focus.

From there, the consulting work operates across three phases. The first is executive alignment: working directly with the C-suite, Inixia defines the transformation ambition, assesses current maturity, and designs the target operating model. This phase establishes the shared language and strategic clarity that transformation programmes need before anything else can move.

The second phase is leadership capability. Inixia equips the senior leaders responsible for driving change with the frameworks, coaching, and skills to lead transformation across the enterprise. This is where the Leading Business Transformation programme and targeted executive workshops are deployed, with the aim of building genuine internal capability rather than dependency on external support.

The third phase is organisational adoption. Inixia works with operational teams to embed new ways of working into daily practice, using customisable workshops drawn from the Professional GBS certification programme. This is where strategy becomes execution, and where transformation either takes hold or fades.

Image

Built on Real-World Experience

Inixia was founded by Filippo Passerini and Tony Saldanha, two of the world’s foremost authorities on Global Business Services and enterprise transformation.

Together, they built one of the largest and most complex GBS organisations ever created, starting from scratch at Procter and Gamble. Their work delivered billions in value, became a Harvard Business Review case study, and set the global standard for operational excellence. Under their leadership, P&G’s GBS was repeatedly recognised as best in class globally.

Filippo Passerini is widely recognised for his breakthrough approach to business management and has been featured across numerous publications including the Harvard Business Review. He has won dozens of industry awards over a career spanning more than three decades and is credited as one of the originators of the term Global Business Services itself.

Tony Saldanha is a bestselling author on digital transformation, an internationally recognised speaker and consultant, and a practitioner with more than 30 years of experience driving transformation results in large, complex enterprises. His book Why Digital Transformations Fail has become a reference text for transformation leaders worldwide.

Together, they bring more than 70 years of combined experience advising Fortune 100 and Fortune 500 companies worldwide. To date, Inixia has certified more than 6,000 professionals across 140 plus companies. The frameworks Inixia uses were not developed through academic research. They were built through decisions that had real consequences at scale.

Image

Who Inixia Works With

Inixia works with large, complex enterprises that are serious about making transformation last. Its clients are typically organisations with revenues above one billion dollars, operating across multiple geographies, where the challenge is not ambition but execution at scale.

Inixia’s client portfolio spans consumer goods, healthcare and pharmaceuticals, manufacturing, energy, and technology, with deep experience advising global organisations across North America, Europe, Asia-Pacific, and Latin America. Clients include Campbell’s, ASDA, Salesforce, Estee Lauder, PepsiCo, Walmart, Constellation Brands, and Dole.

If your organisation is ready to invest in building a genuine transformation capability, Inixia would welcome the conversation.

Schedule a Strategic Discovery Session