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Inixia Insights

Welcome to Inixia Insights, a hub for ideas that shape the future of enterprise transformation.

We feature curated insights, research, and practitioner perspectives on enterprise transformation, AI-readiness, operational excellence and actional intelligence for transformation leaders and the Global Business Services community.

Latest in GBS Insights
Who Is Going to Upskill You on AI? Reflections on AI upskilling for GBS professionals

AI upskilling for GBS professionals has quietly become one of the most consequential questions in our industry. I was in Singapore a few weeks ago when Budget 2026 was announced. Tucked into the speech by Prime Minister Lawrence Wong was something that caught my attention: Singaporeans who enroll in selected AI training courses will receive […]

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Agentic AI Won’t Save Your GBS. Transformation Capability Will.

Agentic AI for GBS: Building the Bridge from Ambition to Execution Every GBS organization is being told to deploy Agentic AI for GBS transformation. Very few have built the foundation to make that work. The Bridge Model from Inixia bridges that gap, mapping the organizational capability required to move from ambition to execution.   The […]

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You Don’t Have a Strategy Problem. You Have a Capability Problem.

Why 70% of Enterprise Transformations Fail, and What It Takes to Build Enterprise Transformation Capability That Lasts Every enterprise is somewhere on a transformation journey, but very few have built true enterprise transformation capability, the permanent organizational muscle that allows change to compound rather than collapse. Some organizations are still operating in reactive silos, with […]

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Revolutionizing Business Operations with Tony Saldanha: Episode #1 Agentic AI

Agentic AI: The End of Hallucination in Business Operations? with Ajit Kumar Kunji, VP and Head of GBS at Salesforce. Welcome to our new podcast series, Revolutionizing Business Operations with Tony Saldanha. The series will feature Tony sitting down for candid conversations with senior executives who have lived large-scale change from the inside to explore […]

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Filippo and Tony’s Global Business Services Predictions for 2026

Global Business Services Predictions for 2026 from Filippo Passerini and Tony Saldanha, Inixia Co-Founders. It’s a new year, which means new opportunities and new challenges for GBS. Or does it? In other words, is the GBS change-cycle annual in nature? While most company priorities and performance management processes tend to be yearly, the GBS industry […]

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Digital Transformation in Global Business Services

Transforming GBS: From Cost Center to Strategic Value Creator The Evolution of Global Business Services Global Business Services (GBS) is at a turning point. What began as cost-focused shared services centers has the potential to evolve into strategic enablers of enterprise-wide transformation. However, many organizations find themselves stalled in the early stages of GBS maturity, […]

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Choosing the Right GBS Model and Strategy

Transforming Global Business Services: From Cost Center to Strategic Value Creator Key Takeaways Global Business Services (GBS) has evolved from simple shared services focused on cost reduction to a potential strategic driver of business transformation. Organizations at the highest maturity level run GBS as a business rather than a function, delivering two to three times […]

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Global Business Services (GBS): The Complete Guide

Global Business Services (GBS): A Strategic Transformation Engine Introduction: Beyond Cost Savings Global Business Services (GBS) has come a long way since it first began as shared services. While initially created to achieve cost savings through standardization and centralization of transactional work, today’s professional GBS organizations deliver two to three times more value than traditional […]

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Introduction to GBS

Global Business Services (GBS) represents a critical driver of optimized performance across  business services and serves as a primary vehicle for digital transformation within organizations.  The concept encompasses various interpretations, ranging from small offshore centers to  comprehensive transformational engines that combine digital transformation with shared services.  The professionalization of GBS is paramount, as a professional […]

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Business Case and Value Proposition for GBS Introduction 

Global Business Services (GBS) represents a critical driver of optimized performance across  business services and serves as a primary vehicle for digital transformation within organizations.  The business case for GBS extends beyond traditional cost reduction to encompass value creation,  operational excellence, and strategic transformation. Understanding the comprehensive value  proposition is essential for organizations considering or […]

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GBS Organization Model 

Introduction  The Global Business Services (GBS) organization model represents a strategic approach to  centralizing, standardizing, and optimizing business processes across an enterprise. As  organizations evolve their operational frameworks, the GBS model has emerged as a critical  construct for driving efficiency, transformation, and value creation. This article explores the key  components, evolution paths, and considerations for […]

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