Tailored guidance from industry veterans who've led multi-billion dollar GBS organizations. At Procter & Gamble, Filippo Passerini and Tony Saldanha created one of the world's most successful Global Business Services organizations, a Harvard Business Review case study that became the global benchmark for operational excellence.
Equipping leaders and teams with proven frameworks that drive change
Advanced professional development programs for graduates and alumni of the Professional GBS® Certification
Targeted workshops delivered by seasoned transformation leaders, not theorists
Industry-recognized, practitioner-led, certification programs building essential skills for GBS leaders and practitioners
We began our shared services journey as pioneers, learning by doing and building a model that would set global standards.
At Inixia, we empower organizations to transform business operations through a proven, strategic approach.
Inixia is led by industry experts who bring decades of hands-on experience in delivering real transformation—not just theory.
We feature curated insights, research, and practitioner perspectives on enterprise transformation, AI-readiness, operational excellence and actional intelligence for transformation leaders and the Global Business Services community.
Compelling conversations with Tony Saldanha and guests, exploring how disciplined transformation, digital capability, and operational excellence are reshaping the way modern organisations run.
The Transformation Insights Video Series distils the expertise of Inixia’s global practitioners into short, practical conversations that help leaders and teams navigate real‑world transformation.
Home Strategic Sourcing Best Practices
Welcome to Inixia Insights, a hub for ideas that shape the future of enterprise transformation.
When Procurement Becomes a Bottleneck In many GBS organisations, procurement is still operating the way it did twenty years ago. Teams are focused on processing purchase orders, chasing approvals, and negotiating short-term price reductions with the same suppliers they have always used. It works, in the sense that things get bought. But it is not […]
By Tony Saldanha | May 2026 The GBS industry shifts emerging from SSOW Estoril 2026 mark a genuine turning point for our profession. It is very clear that we are in the midst of a fundamental shift in the GBS industry. SSOW Estoril 2026 was something of a watershed moment. The tone of conversations at […]
AI upskilling for GBS professionals has quietly become one of the most consequential questions in our industry. I was in Singapore a few weeks ago when Budget 2026 was announced. Tucked into the speech by Prime Minister Lawrence Wong was something that caught my attention: Singaporeans who enroll in selected AI training courses will receive […]
Agentic AI for GBS: Building the Bridge from Ambition to Execution Every GBS organization is being told to deploy Agentic AI for GBS transformation. Very few have built the foundation to make that work. The Bridge Model from Inixia bridges that gap, mapping the organizational capability required to move from ambition to execution. The […]
Why 70% of Enterprise Transformations Fail, and What It Takes to Build Enterprise Transformation Capability That Lasts Every enterprise is somewhere on a transformation journey, but very few have built true enterprise transformation capability, the permanent organizational muscle that allows change to compound rather than collapse. Some organizations are still operating in reactive silos, with […]
Agentic AI: The End of Hallucination in Business Operations? with Ajit Kumar Kunji, VP and Head of GBS at Salesforce. Welcome to our new podcast series, Revolutionizing Business Operations with Tony Saldanha. The series will feature Tony sitting down for candid conversations with senior executives who have lived large-scale change from the inside to explore […]
Global Business Services Predictions for 2026 from Filippo Passerini and Tony Saldanha, Inixia Co-Founders. It’s a new year, which means new opportunities and new challenges for GBS. Or does it? In other words, is the GBS change-cycle annual in nature? While most company priorities and performance management processes tend to be yearly, the GBS industry […]
Transforming GBS: From Cost Center to Strategic Value Creator The Evolution of Global Business Services Global Business Services (GBS) is at a turning point. What began as cost-focused shared services centers has the potential to evolve into strategic enablers of enterprise-wide transformation. However, many organizations find themselves stalled in the early stages of GBS maturity, […]
Transforming Global Business Services: From Cost Center to Strategic Value Creator Key Takeaways Global Business Services (GBS) has evolved from simple shared services focused on cost reduction to a potential strategic driver of business transformation. Organizations at the highest maturity level run GBS as a business rather than a function, delivering two to three times […]
Global Business Services (GBS): A Strategic Transformation Engine Introduction: Beyond Cost Savings Global Business Services (GBS) has come a long way since it first began as shared services. While initially created to achieve cost savings through standardization and centralization of transactional work, today’s professional GBS organizations deliver two to three times more value than traditional […]
Global Business Services (GBS) represents a critical driver of optimized performance across business services and serves as a primary vehicle for digital transformation within organizations. The concept encompasses various interpretations, ranging from small offshore centers to comprehensive transformational engines that combine digital transformation with shared services. The professionalization of GBS is paramount, as a professional […]
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.