Tailored guidance from industry veterans who've led multi-billion dollar GBS organizations. At Procter & Gamble, Filippo Passerini and Tony Saldanha created one of the world's most successful Global Business Services organizations, a Harvard Business Review case study that became the global benchmark for operational excellence.
Equipping leaders and teams with proven frameworks that drive change
Advanced professional development programs for graduates and alumni of the Professional GBS® Certification
Targeted workshops delivered by seasoned transformation leaders, not theorists
Industry-recognized, practitioner-led, certification programs building essential skills for GBS leaders and practitioners
We began our shared services journey as pioneers, learning by doing and building a model that would set global standards.
At Inixia, we empower organizations to transform business operations through a proven, strategic approach.
Inixia is led by industry experts who bring decades of hands-on experience in delivering real transformation—not just theory.
We feature curated insights, research, and practitioner perspectives on enterprise transformation, AI-readiness, operational excellence and actional intelligence for transformation leaders and the Global Business Services community.
Compelling conversations with Tony Saldanha and guests, exploring how disciplined transformation, digital capability, and operational excellence are reshaping the way modern organisations run.
The Transformation Insights Video Series distils the expertise of Inixia’s global practitioners into short, practical conversations that help leaders and teams navigate real‑world transformation.
Home Professional End-to-End Service Management and Why It Matters
Welcome to Inixia Insights, a hub for ideas that shape the future of enterprise transformation.
25 June 2026 – Kip Fanta. End-to-end service management is one of the most important shifts happening in modern service organizations today. It marks a move from functional thinking to true end-to-end service leadership. This matters for IT. It also matters for Global Business Services. In fact, it matters for any organization responsible for delivering services […]
When Good Enough Stops Being Good Enough Most GBS organisations reach a point where they have achieved the initial efficiency gains they were set up to deliver. Costs are down, processes are running, and the basic SLAs are being met. But the business is not particularly impressed, and leadership is starting to ask harder questions […]
When Procurement Becomes a Bottleneck In many GBS organisations, procurement is still operating the way it did twenty years ago. Teams are focused on processing purchase orders, chasing approvals, and negotiating short-term price reductions with the same suppliers they have always used. It works, in the sense that things get bought. But it is not […]
By Tony Saldanha | May 2026 The GBS industry shifts emerging from SSOW Estoril 2026 mark a genuine turning point for our profession. It is very clear that we are in the midst of a fundamental shift in the GBS industry. SSOW Estoril 2026 was something of a watershed moment. The tone of conversations at […]
Why Shared Services Stall The traditional shared services model was built to solve a specific problem: reduce costs by centralising transactional work. For a long time, it worked. Organisations saved money, standardised processes, and got better at running routine operations efficiently. But that is where many shared services organisations are still stuck today. They have […]
AI upskilling for GBS professionals has quietly become one of the most consequential questions in our industry. I was in Singapore a few weeks ago when Budget 2026 was announced. Tucked into the speech by Prime Minister Lawrence Wong was something that caught my attention: Singaporeans who enroll in selected AI training courses will receive […]
Agentic AI for GBS: Building the Bridge from Ambition to Execution Every GBS organization is being told to deploy Agentic AI for GBS transformation. Very few have built the foundation to make that work. The Bridge Model from Inixia bridges that gap, mapping the organizational capability required to move from ambition to execution. The […]
Why 70% of Enterprise Transformations Fail, and What It Takes to Build Enterprise Transformation Capability That Lasts Every enterprise is somewhere on a transformation journey, but very few have built true enterprise transformation capability, the permanent organizational muscle that allows change to compound rather than collapse. Some organizations are still operating in reactive silos, with […]
Agentic AI: The End of Hallucination in Business Operations? with Ajit Kumar Kunji, VP and Head of GBS at Salesforce. Welcome to our new podcast series, Revolutionizing Business Operations with Tony Saldanha. The series will feature Tony sitting down for candid conversations with senior executives who have lived large-scale change from the inside to explore […]
Global Business Services Predictions for 2026 from Filippo Passerini and Tony Saldanha, Inixia Co-Founders. It’s a new year, which means new opportunities and new challenges for GBS. Or does it? In other words, is the GBS change-cycle annual in nature? While most company priorities and performance management processes tend to be yearly, the GBS industry […]
Transforming GBS: From Cost Center to Strategic Value Creator The Evolution of Global Business Services Global Business Services (GBS) is at a turning point. What began as cost-focused shared services centers has the potential to evolve into strategic enablers of enterprise-wide transformation. However, many organizations find themselves stalled in the early stages of GBS maturity, […]
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