Home
What we do
About Us
Inixia Insights
GBS Standards

Inixia Insights

Welcome to Inixia Insights, a hub for ideas that shape the future of enterprise transformation.

We feature curated insights, research, and practitioner perspectives on enterprise transformation, AI-readiness, operational excellence and actional intelligence for transformation leaders and the Global Business Services community.

Latest in GBS Insights

Revolutionizing Business Operations with Tony Saldanha: Episode #1 Agentic AI

Agentic AI: The End of Hallucination in Business Operations? with Ajit Kumar Kunji, VP and Head of GBS at Salesforce. Welcome to our new podcast series, Revolutionizing Business Operations with Tony Saldanha. The series will feature Tony sitting down for candid conversations with senior executives who have lived large-scale change from the inside to explore […]

Filippo and Tony’s Global Business Services Predictions for 2026

Global Business Services Predictions for 2026 from Filippo Passerini and Tony Saldanha, Inixia Co-Founders. It’s a new year, which means new opportunities and new challenges for GBS. Or does it? In other words, is the GBS change-cycle annual in nature? While most company priorities and performance management processes tend to be yearly, the GBS industry […]

Digital Transformation in Global Business Services

Transforming GBS: From Cost Center to Strategic Value Creator The Evolution of Global Business Services Global Business Services (GBS) is at a turning point. What began as cost-focused shared services centers has the potential to evolve into strategic enablers of enterprise-wide transformation. However, many organizations find themselves stalled in the early stages of GBS maturity, […]

Choosing the Right GBS Model and Strategy

Transforming Global Business Services: From Cost Center to Strategic Value Creator Key Takeaways Global Business Services (GBS) has evolved from simple shared services focused on cost reduction to a potential strategic driver of business transformation. Organizations at the highest maturity level run GBS as a business rather than a function, delivering two to three times […]

Global Business Services (GBS): The Complete Guide

Global Business Services (GBS): A Strategic Transformation Engine Introduction: Beyond Cost Savings Global Business Services (GBS) has come a long way since it first began as shared services. While initially created to achieve cost savings through standardization and centralization of transactional work, today’s professional GBS organizations deliver two to three times more value than traditional […]

Introduction to GBS

Global Business Services (GBS) represents a critical driver of optimized performance across business services and serves as a primary vehicle for digital transformation within organizations. The concept encompasses various interpretations, ranging from small offshore centers to comprehensive transformational engines that combine digital transformation with shared services. The professionalization of GBS is paramount, as a professional […]

Business Case and Value Proposition for GBS Introduction

Global Business Services (GBS) represents a critical driver of optimized performance across business services and serves as a primary vehicle for digital transformation within organizations. The business case for GBS extends beyond traditional cost reduction to encompass value creation, operational excellence, and strategic transformation. Understanding the comprehensive value proposition is essential for organizations considering or […]

GBS Organization Model

Introduction The Global Business Services (GBS) organization model represents a strategic approach to centralizing, standardizing, and optimizing business processes across an enterprise. As organizations evolve their operational frameworks, the GBS model has emerged as a critical construct for driving efficiency, transformation, and value creation. This article explores the key components, evolution paths, and considerations for […]

Creating a GBS Service Charter

Introduction A service charter is a foundational document that defines and communicates the purpose, value proposition, and scope of a Global Business Services (GBS) offering. It serves as a critical tool for providing strategic clarity, aligning efforts across stakeholders, and establishing a clear roadmap for service delivery. The charter helps clarify overlapping services, align offerings, […]

Running GBS as a Business

Introduction The concept of running Global Business Services (GBS) as a business represents a powerful construct for organizations seeking to maximize the value of their shared services operations. This approach transcends traditional views of GBS as a cost center and positions it as a strategic enabler that drives transformation and innovation across the enterprise. By […]

Defining Objectives

Introduction Operations management requires clear, well-defined objectives that align service delivery with organizational goals and customer expectations. The process of defining objectives involves translating broad business requirements into specific, measurable criteria while ensuring alignment between service providers and clients. This article explores the key aspects of defining operational objectives and their role in effective service […]

Enterprise Transformation Advisory

Certified Training Programs

Workshops

Public Certification Programs

Frameworks

Inixia's Story

Our Approach

The Team

Inixia Insights

Inixia Insights