Tailored guidance from industry veterans who've led multi-billion dollar GBS organizations. At Procter & Gamble, Filippo Passerini and Tony Saldanha created one of the world's most successful Global Business Services organizations, a Harvard Business Review case study that became the global benchmark for operational excellence.
Equipping leaders and teams with proven frameworks that drive change
Advanced professional development programs for graduates and alumni of the Professional GBS® Certification
Targeted workshops delivered by seasoned transformation leaders, not theorists
Industry-recognized, practitioner-led, certification programs building essential skills for GBS leaders and practitioners
We began our shared services journey as pioneers, learning by doing and building a model that would set global standards.
At Inixia, we empower organizations to transform business operations through a proven, strategic approach.
Inixia is led by industry experts who bring decades of hands-on experience in delivering real transformation—not just theory.
We feature curated insights, research, and practitioner perspectives on enterprise transformation, AI-readiness, operational excellence and actional intelligence for transformation leaders and the Global Business Services community.
Compelling conversations with Tony Saldanha and guests, exploring how disciplined transformation, digital capability, and operational excellence are reshaping the way modern organisations run.
The Transformation Insights Video Series distils the expertise of Inixia’s global practitioners into short, practical conversations that help leaders and teams navigate real‑world transformation.
In this episode of “Revolutionizing Business Operations,” host Tony Saldanha sits down with Pascal Jenny, SVP of Business Services and Projects at Coty, to explore the powerful intersection of Global Business Services (GBS) and enterprise transformation.
In this episode of Revolutionizing Business Operations with Tony Saldanha, we are joined by Ajit Kumar Kunji, Vice President and Head of Global Business Services at Salesforce, who shares his deep expertise in enterprise technology and business transformation.
Why 70% of Enterprise Transformations Fail, and What It Takes to Build Enterprise Transformation Capability That Lasts Every enterprise is somewhere on a transformation journey, but very few have built true enterprise transformation capability, the permanent organizational muscle that allows change to compound rather than collapse. Some organizations are still operating in reactive silos, with […]
Agentic AI: The End of Hallucination in Business Operations? with Ajit Kumar Kunji, VP and Head of GBS at Salesforce. Welcome to our new podcast series, Revolutionizing Business Operations with Tony Saldanha. The series will feature Tony sitting down for candid conversations with senior executives who have lived large-scale change from the inside to explore […]
Global Business Services Predictions for 2026 from Filippo Passerini and Tony Saldanha, Inixia Co-Founders. It’s a new year, which means new opportunities and new challenges for GBS. Or does it? In other words, is the GBS change-cycle annual in nature? While most company priorities and performance management processes tend to be yearly, the GBS industry […]
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