Tailored guidance from industry veterans who've led multi-billion dollar GBS organizations. At Procter & Gamble, Filippo Passerini and Tony Saldanha created one of the world's most successful Global Business Services organizations, a Harvard Business Review case study that became the global benchmark for operational excellence.
Equipping leaders and teams with proven frameworks that drive change
Advanced professional development programs for graduates and alumni of the Professional GBS® Certification
Targeted workshops delivered by seasoned transformation leaders, not theorists
Industry-recognized, practitioner-led, certification programs building essential skills for GBS leaders and practitioners
We began our shared services journey as pioneers, learning by doing and building a model that would set global standards.
At Inixia, we empower organizations to transform business operations through a proven, strategic approach.
Inixia is led by industry experts who bring decades of hands-on experience in delivering real transformation—not just theory.
We feature curated insights, research, and practitioner perspectives on enterprise transformation, AI-readiness, operational excellence and actional intelligence for transformation leaders and the Global Business Services community.
Compelling conversations with Tony Saldanha and guests, exploring how disciplined transformation, digital capability, and operational excellence are reshaping the way modern organisations run.
The Transformation Insights Video Series distils the expertise of Inixia’s global practitioners into short, practical conversations that help leaders and teams navigate real‑world transformation.
Transforming GBS: From Cost Center to Strategic Value Creator The Evolution of Global Business Services Global Business Services (GBS) is at a turning point. What began as cost-focused shared services centers has the potential to evolve into strategic enablers of enterprise-wide transformation. However, many organizations find themselves stalled in the early stages of GBS maturity, […]
Transforming Global Business Services: From Cost Center to Strategic Value Creator Key Takeaways Global Business Services (GBS) has evolved from simple shared services focused on cost reduction to a potential strategic driver of business transformation. Organizations at the highest maturity level run GBS as a business rather than a function, delivering two to three times […]
Global Business Services (GBS): A Strategic Transformation Engine Introduction: Beyond Cost Savings Global Business Services (GBS) has come a long way since it first began as shared services. While initially created to achieve cost savings through standardization and centralization of transactional work, today’s professional GBS organizations deliver two to three times more value than traditional […]
Why Process Excellence Certification Matters The Certified Master of Dynamic Process Transformation is a comprehensive program that transforms traditional approaches into a dynamic framework for sustained business advantage. Developed by Tony Saldanha and Filippo Passerini, authors of Revolutionizing Business Operations, this certification goes beyond conventional process improvement by equipping leaders with practical tools and methodologies […]
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INTRODUCTION ABOUT INIXIA Inixia is leading an industry-wide initiative to provide Professionalize Global Business Services (GBS) through the definition of standards and best practices, the provision of training courses to develop knowledge of these practices, certification of professionals with this knowledge, and advisory and consulting services to assist organizations in the implementation. Inixia brings a […]
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