Tailored guidance from industry veterans who've led multi-billion dollar GBS organizations. At Procter & Gamble, Filippo Passerini and Tony Saldanha created one of the world's most successful Global Business Services organizations, a Harvard Business Review case study that became the global benchmark for operational excellence.
Equipping leaders and teams with proven frameworks that drive change
Advanced professional development programs for graduates and alumni of the Professional GBS® Certification
Targeted workshops delivered by seasoned transformation leaders, not theorists
Industry-recognized, practitioner-led, certification programs building essential skills for GBS leaders and practitioners
We began our shared services journey as pioneers, learning by doing and building a model that would set global standards.
At Inixia, we empower organizations to transform business operations through a proven, strategic approach.
Inixia is led by industry experts who bring decades of hands-on experience in delivering real transformation—not just theory.
We feature curated insights, research, and practitioner perspectives on enterprise transformation, AI-readiness, operational excellence and actional intelligence for transformation leaders and the Global Business Services community.
Compelling conversations with Tony Saldanha and guests, exploring how disciplined transformation, digital capability, and operational excellence are reshaping the way modern organisations run.
The Transformation Insights Video Series distils the expertise of Inixia’s global practitioners into short, practical conversations that help leaders and teams navigate real‑world transformation.
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INTRODUCTION ABOUT INIXIA Inixia is leading an industry-wide initiative to provide Professionalize Global Business Services (GBS) through the definition of standards and best practices, the provision of training courses to develop knowledge of these practices, certification of professionals with this knowledge, and advisory and consulting services to assist organizations in the implementation. Inixia brings a […]
If there is a lack of awareness of the excellent service level performance of your GBS organization, then this pillar will be of value. Pillar Overview To help organizations identify the simplest possible yet powerful measures/KPIs that are relevant for the business and accurately depict the performance and value creation of GBS. To identify […]
If your GBS Operational Metrics are falling short of your client’s expectations or your service quality is being debated by clients despite being green, this pillar will be of value. Pillar Overview Share industry-leading approaches on: meaningful metrics, the importance of end-to-end process understanding, daily management practices, incident/problem management, and continuous improvement. Conduct an […]
If your goal is to move your GBS up the value chain and your client perceives GBS as an operational supplier rather than an innovative partner, then this pillar would be of value. Pillar Overview To help organizations identify new business capabilities that bring exponential value to the business. To coach teams on the […]
If your business partners don’t appreciate the value of GBS, and you believe you are delivering strong results, this pillar will be of great value to address the disconnect. Most likely, there is an issue with the alignment and/or articulation of the benefits. Skills and tools like effective communications and Joint Business Plans, or an […]
If you’re working to have your GBS organization move up the value chain, but today, it is viewed mostly as a cost-cutting organization, this pillar will be of great value. It is focused on ensuring your organization stays relevant and drives business value with the required capabilities beyond the day-to-day delivery and operations of the […]
If you are hearing mixed messages from your senior business partners about the cost and quality of your GBS services, even though your benchmarking shows that your GBS performance is good, then this pillar will be of value. Pillar Overview How to best communicate the value and price of services, as well as new […]
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