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Running GBS as a Business 

Introduction  The concept of running Global Business Services (GBS) as a business represents a powerful  construct for organizations seeking to maximize the value of their shared services operations. This  approach transcends traditional views of GBS as a cost center and positions it as a strategic enabler  that drives transformation and innovation across the enterprise. By […]

Defining Objectives 

Introduction  Operations management requires clear, well-defined objectives that align service delivery with  organizational goals and customer expectations. The process of defining objectives involves  translating broad business requirements into specific, measurable criteria while ensuring alignment  between service providers and clients. This article explores the key aspects of defining operational  objectives and their role in effective service […]

GBS Service Management Processes Introduction 

Global Business Services (GBS) service management processes form the foundation for  delivering value to organizations through standardized, efficient, and effective service delivery.  These processes encompass the end-to-end management of services, from strategy and design  to delivery and continuous improvement, ensuring alignment with business objectives and  stakeholder needs.  Core Service Management Framework  Strategic Alignment Service management […]

SIPOC Methodology 

Introduction  SIPOC (Suppliers, Inputs, Process, Outputs, Customers) methodology is a fundamental framework  in operations management that provides a high-level view of end-to-end workflows. This powerful  tool helps organizations define process boundaries and understand key components of their  operational processes, serving as a foundation for process improvement initiatives and operational  excellence.  Understanding SIPOC Components  SIPOC charts […]

Operations Management Framework Introduction 

Operations management forms the foundation of Global Business Services (GBS), focusing on  delivering high-quality services while maintaining efficiency and driving continuous improvement.  The framework encompasses three key areas: operations planning, operations control, and  continuous improvement, creating an integrated cycle that ensures effective service delivery and  ongoing enhancement.  Foundational Elements  Core Components Operations management combines technical […]

Core GBS Process Overview 

Introduction  Global Business Services (GBS) operates as a critical driver of optimized performance across  business services and serves as a primary vehicle for digital transformation within organizations.  The GBS framework encompasses comprehensive processes that enable organizations to deliver  value beyond traditional cost savings, focusing on operational excellence, innovation, and strategic  business transformation.  Foundational Processes  Service […]

Inixia Insights

Welcome to Inixia Insights, a hub for ideas that shape the future of enterprise transformation. We feature curated insights, research, and practitioner perspectives on enterprise transformation, AI-readiness, operational excellence and actional intelligence for transformation leaders and the Global Business Services community.

Professional GBS® Certification

Professional GBS® Certification is more than a credential it’s a strategic investment in your career and your organization’s success. Inixia’s Professional GBS® Certification is for individuals who want to accelerate their careers as well as learn tricks of the trade from Global Business Services industry founders. You will learn key strategies, proven approaches, and standardized […]

Certified Training Programs

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If you are in the process of setting up or optimizing any sourcing of work – whether in-house offshore locations, outsourcing work to vendors, or fine tuning the mix of where to get which work done, then this pillar will be of value. To learn more about how Inixia can partner with you on building […]