Foundations, Service Management & Transformation Management


This is a bundle of three courses Foundations, Service Management & Transformation Management

Course Schedule

  • Foundations – July 18, 19, 20, 2022 (9 am EST)
  • Service Management – July 21, 22, 25, 2022 (9 am EST)
  • Transformation Management – July 29, August 1, 2, 2022 (9 am EST)

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Courses in this Group


GBS Service Management goes further into ‘Running as a Business’, introducing a Service Management Framework that’s built from a Brand Building Framework.  Time is spent on how to effectively create a ‘Service Charter’ along with what constitutes a strong ‘Service Strategy’.  This is different than anything else you’ve heard about Service Management, and it’s at the heart of the Professional GBS® model.

GBS Transformation Management highlights what a Professional GBS® organization does to apply technology and techniques to drive breakthrough innovation within the organization.   It also shares some of the most important aspects of how to be successful in executing these transformations to drive value.