Competency Assessment: 2022-09 PepsiCo | P-GBS Operations Management
Competency Assessment: 2022-09 PepsiCo | P-GBS Operations Management
Inixia Admin March 14, 2023
Thank you for your participation in the Professional GBS® Operations Management training classes.
In order to review and reinforce your knowledge, please answer the following 14 question quiz. Please select the one best answer for each question.
- When completed you will be provided with your score, the correct answers and guidance.
- Scores of 60% and above will qualify you for a digital badge certifying your successful completion of these professional training classes.
- This will also count towards you becoming a Certified Professional GBS® Master should you be attending the complete Professional GBS® training program.
- There is no time limit for the quiz and we encourage you to refer to the materials shared during the classes.
Please do not hesitate to contact us at info@inixia.co should you need any further assistance.
Kind regards,
The Inixia Team.
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Thank you for completing the quiz. As your score was below 60%, please take some time to review the correct answers as explained below. Should you have any questions having done this, please do not hesitate to contact the Inixia Team at info@inixia.co as we would like to ensure you are getting the best possible value out of the training classes. There is also an option for you to relaunch and repeat the quiz, if you wish, with a view to earning your certificate indicating your successful completion of the classes. Kind regards, The Inixia Team
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Good job! Your score qualifies you for a certificate which proves your successful completion of these professional training classes. This will also count towards you becoming a Certified Business Services Institute Professional should you be attending the complete Professional GBS training program. Please do not hesitate to contact us at info@inixia.co should you need any further assistance. Kind regards, The Inixia Team.
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Excellent job! Congratulations, your score qualifies you for a certificate which proves your successful completion of these professional training classes. This will also count towards you becoming a Certified Business Services Institute Professional should you be attending the complete Professional GBS training program. Please do not hesitate to contact us at info@inixia.co should you need any further assistance. Kind regards, The Inixia Team.
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Question 1 of 14
1. Question
Q1. The SIPOC diagram is a Six Sigma tool used for documenting business processes. SIPOC stands for:
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Question 2 of 14
2. Question
Q2. Which of the following does NOT describe an “In Process” measure?
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Question 3 of 14
3. Question
Q3. What is the primary goal of Effort Estimation?
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Question 4 of 14
4. Question
Q4. Which of the following is NOT a reason to draw a CTQ (Critical to Quality) Tree?
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Question 5 of 14
5. Question
Q5. The acronym PDCA when applied to the Principle of Daily Management stands for which of the following?
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Question 6 of 14
6. Question
Q6. What is the most appropriate description of incident in a service operation?
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Question 7 of 14
7. Question
Q7. Which of the following is not a characteristic of Incident Management?
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Question 8 of 14
8. Question
Q8. Which of the following is not a characteristic of Problem Management?
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Question 9 of 14
9. Question
Q9. In what order do you do structured Root Cause Analysis?
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Question 10 of 14
10. Question
Q10. What is Process Cycle efficiency?
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Question 11 of 14
11. Question
Q11. Which of the following statements is not true?
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Question 12 of 14
12. Question
Q12. Which of the following methods help Simplify a process?
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Question 13 of 14
13. Question
Q13. What are the two considerations used to prioritize opportunities resulting from a Value Stream Mapping Exercise?
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Question 14 of 14
14. Question
Q14. You have created a concierge service for your top 100 Suppliers. This is an example of…?
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