Trainings

Customized to Address Your Needs, Meet Your Goals

We Create What You Need​

Expertise, Examples, Engagement

You have objectives for your work, your teams, you organization.
We can help you get there – and beyond.

Each or our trainings is developed by and with some of the world’s leading strategists and thought leaders in shared services – operations, management, systems and leadership – and in business transformation.

Their experiences, successes, mistakes and proven strategies are packed into our series of trainings, each focused on key topics that we can customize to meet your team’s needs.

Contact us to discuss how our training(s) can help you.

Who We Work With

We have trained leadership teams, service lines, functional groups and entire organizations at some of the leading companies in the world:

Our Trainings

Each course is customized, including packaging varied course, streamlining or expanding.

Each is led by an Inixia expert bringing extensive experience as a practitioner and leader.

Each is focused on helping your team understand critical strategies and applications to solve immediate and real problems.

A few of our previous delivered trainings include:

Foundations

Ensure your team is on the same page in understanding howa winning GBS model works, how proven strategies can drive excellence and how your shared service can transform your company. This course provides the standard model and the terminology required to consistently develop advanced GBS processes.

Service Management

Learn the transformational strategy of running your organization as a business and not just a service, along with gaining a deep understanding of framework, standards and processes for defining a clear, business-run Service Line. Includes pricing and benchmarking, creating strategies and innovation plans, and commercializing the Service.

Operations Management

Ensure your service center teams know the best-class methods of operationalizing your shared service, including approach, methodology and tools needed for running day-to-day operations, managing operational issues and driving continuous improvement methodologies.

Transformations and Change Management

This course is aimed at building expertise in driving ongoing improvement in service quality, cost and customer satisfaction. It brings together the known tools of project management with elements of business transformation and organizational change — which need to play in harmony for successful service transformations.

GBS and Transformational Leadership

Learn how to ensure company leadership understands the current and future value of your organization, and that your teams support each step of the journey.

This course drives strategy development, organization management, stakeholder management – all critical in an increasingly dynamic industry. It also helps shape understanding of and vision for future-state shared services.

Running as a Business

This course gives your team a deep-dive into the concept of running your GBS not as a function, but as a business. This powerful strategic shift is critical to transforming from a cost center to a strategic resource in your company.

It will give your team a solid understanding of the Brand-Building Framework and how that can sharpen your strategies, services and work with internal business partners.

Leadership Teams

Vital to the success of any GBS is the strength, alignment and shared-focus of its leadership teams. This can be as difficult to manage as it is critical. This course helps strengthen and focus your teams on common principles, shared vision and mutual support.