Tailored guidance from industry veterans who've led multi-billion dollar GBS organizations. At Procter & Gamble, Filippo Passerini and Tony Saldanha created one of the world's most successful Global Business Services organizations, a Harvard Business Review case study that became the global benchmark for operational excellence.
Equipping leaders and teams with proven frameworks that drive change
Advanced professional development programs for graduates and alumni of the Professional GBS® Certification
Targeted workshops delivered by seasoned transformation leaders, not theorists
Industry-recognized, practitioner-led, certification programs building essential skills for GBS leaders and practitioners
We began our shared services journey as pioneers, learning by doing and building a model that would set global standards.
At Inixia, we empower organizations to transform business operations through a proven, strategic approach.
Inixia is led by industry experts who bring decades of hands-on experience in delivering real transformation—not just theory.
We feature curated insights, research, and practitioner perspectives on enterprise transformation, AI-readiness, operational excellence and actional intelligence for transformation leaders and the Global Business Services community.
Compelling conversations with Tony Saldanha and guests, exploring how disciplined transformation, digital capability, and operational excellence are reshaping the way modern organisations run.
The Transformation Insights Video Series distils the expertise of Inixia’s global practitioners into short, practical conversations that help leaders and teams navigate real‑world transformation.
GBS Insights Revolutionizing Business Operations, Part 5: Client Management -the Key to Operations Transformation
Posted March 26th, 2026
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