Certified Training Programs

How to Transition GBS to Agentic AI

How GBS Leaders Can Separate Hype from Reality and Create a Winning Plan

February 25, 2026 | 3 hours

Topics

Understanding Agentic AI Fundamentals – Participants will learn what differentiates Agentic AI from Generative AI, exploring its autonomous decision-making capabilities and understanding why this technology matters for transforming Global Business Services operations.
Strategic Process Identification and Value Assessment – Learners will develop skills to identify which GBS processes are most suitable for AI implementation, conduct thorough value assessments, and understand the critical human elements that must be considered during AI integration.
Technical Implementation and Scaling Strategies – The course covers technical considerations for deploying Agentic AI, progression levels for implementation, and how to identify and overcome common barriers that prevent successful scaling across the organization.
Building Foundational Elements for Success – Participants will understand how to establish the four foundational pillars: developing integrated and governed data systems, redesigning processes before automation, creating interoperable technology platforms, and managing workforce upskilling and new role creation.

The Paradigm Shift

Traditional automation follows rigid rules. Agentic AI thinks, plans, and adapts – pursuing goals with persistent memory and multi-step reasoning.

The opportunity: 85% process automation, 60% time reduction, intelligent orchestration across all GBS functions. The obstacle: organizational readiness, not technology.

Why Most AI Projects Fail

Despite widespread adoption, only 25% of AI projects deliver expected ROI. The culprit isn’t the technology – it’s the approach. Organizations automate broken processes, deploy standalone tools instead of orchestrated systems, and neglect the human element.

Agentic AI changes this dynamic. Unlike generative AI that waits for prompts, agents proactively pursue objectives. They don’t just execute tasks – they plan workflows, adapt to exceptions, and collaborate across business functions. This shift from reactive to proactive intelligence is what separates successful transformations from expensive experiments.

What You'll Learn in This Course

Cut Through the Hype: How to distinguish genuine agentic capabilities from marketing promises and identify what’s actually ready for GBS deployment
GBS-Specific Transformation Strategy: Proven frameworks for progressing your organization from manual operations to intelligent orchestration in 2-3 years
Pragmatic Implementation Roadmap: Start small strategies, integration requirements, and security protocols designed specifically for GBS environments
Avoiding Costly Mistakes: Why 74% of projects fail and how GBS leaders can navigate talent gaps, evaluation frameworks, and orchestration challenges
Building Your Action Plan: How to create a realistic timeline, secure stakeholder buy-in, and position your GBS organization to lead the agentic transformation