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How to Implement a Winning GBS Pricing Strategy

How GBS and Finance Leaders can create a pricing strategy that drives new business value and engages stakeholders.
March 4, 2026 | 2.5 hours
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Topics

Today’s Reality: Many GBS organizations use obscure allocation methods to recover costs for GBS services. Unfortunately this creates a lack of transparency, feeling of choice, and ultimately erodes trust with key stakeholders on the value of the GBS business. Unlock this challenge with a new understanding of best in class pricing methods that are poised to drive customer behavior and bring new value to your business!

  • What is GBS Pricing and why is it important? Learn why a strategic pricing model is a critical foundation for a Professional GBS organization.
  • What is a resource unit? Learn how to design consumption-based models on key services to connect your end to end service supply chain for maximum value.
  • Volume sources and charging levels – specific examples and benefits of different methods. Learn various models that have a proven track record for success.
  • How to leverage a GBS Invoice report with stakeholders. Your GBS invoice is a key stakeholder engagement tool – learn how to create deeper engagements with this important business relationship management capability.
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What You'll Learn in This Course

  • GBS-specific transformation strategy: Proven framework for progressing your organization from generic allocation models to consumption-based resource unit chargeback and invoicing system.
  • How to determine the value of your service(s): Pricing should be based on business value not unit cost – we will go deep on this design element to ensure you price your service(s) competitively.
  • Which pricing model is best for your service(s): Many models exist; test several models through examples and exercises to reveal which methods are best for your service catalog and company.
  • Pragmatic Implementation roadmap: Starting with a deep understanding of Total Cost of Ownership, learn the key steps to defining and introducing pricing models that drive customer and user behavior that delivers value.

Trainers

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Christine Dauenhauer
Advisor
How to Implement a Winning GBS Pricing Strategy

Join our targeted 2.5 hour Professional GBS Certification course designed specifically for GBS leaders implementing a pricing strategy.

Email information@inixia.com if you would like to make a company/team/group booking.

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