Tailored guidance from industry veterans who've led multi-billion dollar GBS organizations. At Procter & Gamble, Filippo Passerini and Tony Saldanha created one of the world's most successful Global Business Services organizations, a Harvard Business Review case study that became the global benchmark for operational excellence.
Equipping leaders and teams with proven frameworks that drive change
Targeted workshops delivered by seasoned transformation leaders, not theorists
Industry-recognized, practitioner-led, certification programs building essential skills for GBS leaders and practitioners
We began our shared services journey as pioneers, learning by doing and building a model that would set global standards.
At Inixia, we empower organizations to transform business operations through a proven, strategic approach.
Inixia is led by industry experts who bring decades of hands-on experience in delivering real transformation—not just theory.
Home Workshops Professional GBS® Business Engagement
If your business partners don’t appreciate the value of GBS, and you believe you are delivering strong results, this pillar will be of great value to address the disconnect. Most likely, there is an issue with the alignment and/or articulation of the benefits. Skills and tools like effective communications and Joint Business Plans, or an organization structure centered on Client Management, are instrumental and strategic to turn the perception around.
The intended attendees should include GBS leaders and lead team members, including experienced Service Managers and experienced employees in “liaison” roles between GBS and the business/function.
We recommend that this design work be done at the GBS full organization level (across all services, not a partial set of services) and should be chartered appropriately so that workshop attendees are empowered to make decisions on behalf of the full GBS organization.
This workshop requires GBS leaders to have previously gone through the Professional GBS modules of Service Management and Transformation Management.
The biggest challenge for most GBS organizations is being viewed as “order-takers” and “cost-reducers” as they strive for customer satisfaction at lower prices within a service. A professional business engagement model not only helps build equity for GBS on cost reduction initiatives but also deliberately focuses on innovation and transformation opportunities in the business where GBS can create new value streams.
Without a professional business engagement model, despite the best efforts of the GBS organization to deliver high-value performance, the equity of GBS is in danger of being viewed as transactional rather than as a strategic partner organization that can lead transformation for a business.
What Sets Us Apart
Inixia offers best-in-class training led by best-in-class instructors. But don’t just take it from us.
We’ve worked with dozens of Fortune 500 companies.
The course provided me with valuable theoretical knowledge and practical examples (real cases) that I've already begun applying in my daily work. Particularly impactful were the strategies I learned, such as "Less is more," “conducting 1:1 sessions with stakeholders and sponsors”, “embracing the concept of Love the Problem," and effectively communicating the benefits through "Amplifying the Message" and "What's in it for me?". This holistic approach has already started to positively influence my transformation journey within the company.
Mirela Covolam
“The Professional GBS® Certification Program is a priceless training program for both seasoned and novice shared services leaders. The program equipped me with the knowledge, network, and practical tactics I needed to create a strategy for my HR Shared Services team and provide value to my clients.”
Bryan M Hauhe - Sr Manager, HR Services, DLA Piper
For further information and booking details, please download the Professional GBS® Business Engagement Brochure
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