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Professional GBS® Business Engagement

How to Articulate the Benefits of GBS
For full course details, please download our brochure
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If your business partners don’t appreciate the value of GBS, and you believe you are delivering strong results, this pillar will be of great value to address the disconnect. Most likely, there is an issue with the alignment and/or articulation of the benefits. Skills and tools like effective communications and Joint Business Plans, or an organization structure centered on Client Management, are instrumental and strategic to turn the perception around.

 

Pillar Overview

  • To help GBS organizations develop professional business relationships that instill trust, professionalism, and strategic partnerships to create new value within a company.
  • Allow GBS organizations to stay in control of their destiny by engaging with the business in a way that influences and moves from a passive provider of services to a partnership/trusted ally/go-to supplier.
  • To identify the right structure for a senior leadership engagement model (business unit leadership, corporate leadership, GBS role definition).
  • To implement an operational model for business engagement that drives a deep understanding of current GBS value for a specific business unit and future innovation needs.
  • To articulate a common GBS communications strategy that builds equity for GBS among users and clients.
  • The outcomes/results: GBS is a strategic business partner within every business unit leadership team and is called upon as the transformation leader for wicked business problems.

Download the Professional GBS® Business Engagement Brochure


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Who Should Attend

The intended attendees should include GBS leaders and lead team members, including experienced Service Managers and experienced employees in “liaison” roles between GBS and the business/function.

We recommend that this design work be done at the GBS full organization level (across all services, not a partial set of services) and should be chartered appropriately so that workshop attendees are empowered to make decisions on behalf of the full GBS organization.

This workshop requires GBS leaders to have previously gone through the Professional GBS modules of Service Management and Transformation Management.

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Why It Matters

The biggest challenge for most GBS organizations is being viewed as “order-takers” and “cost-reducers” as they strive for customer satisfaction at lower prices within a service. A professional business engagement model not only helps build equity for GBS on cost reduction initiatives but also deliberately focuses on innovation and transformation opportunities in the business where GBS can create new value streams.

Without a professional business engagement model, despite the best efforts of the GBS organization to deliver high-value performance, the equity of GBS is in danger of being viewed as transactional rather than as a strategic partner organization that can lead transformation for a business.

What Sets Us Apart

Inixia offers best-in-class training led by best-in-class instructors. But don’t just take it from us.

We’ve worked with dozens of Fortune 500 companies.

The course provided me with valuable theoretical knowledge and practical examples (real cases) that I've already begun applying in my daily work. Particularly impactful were the strategies I learned, such as "Less is more," “conducting 1:1 sessions with stakeholders and sponsors”, “embracing the concept of Love the Problem," and effectively communicating the benefits through "Amplifying the Message" and "What's in it for me?". This holistic approach has already started to positively influence my transformation journey within the company.

Mirela Covolam

“The Professional GBS® Certification Program is a priceless training program for both seasoned and novice shared services leaders. The program equipped me with the knowledge, network, and practical tactics I needed to create a strategy for my HR Shared Services team and provide value to my clients.”

Bryan M Hauhe - Sr Manager, HR Services, DLA Piper

For further information and booking details, please download the Professional GBS® Business Engagement Brochure

Download now
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