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Professional GBS^® New Business Capabilities

How to Transform GBS into a Business Partner

For full course details, please download our brochure

If your goal is to move your GBS up the value chain and your client perceives GBS as an operational supplier rather than an innovative partner, then this pillar would be of value.

Pillar Overview

To help organizations identify new business capabilities that bring exponential value to the business.
To coach teams on the best practices to collect top-down, bottom-up, and outside-in ideas.
Educate teams on digital technologies, top practices for implementation, and pitfalls to avoid.
Share an approach to bringing ideas from incubation to launch using principles from Design Thinking, Lean start-up, and Agile development, including iterative approaches that leverage concept briefs, prototypes, and MVPs (minimum viable products).
Mentor teams on approaches to avoid implementation failures via disciplined portfolio, program, project, and change management.
Advise teams on proven methods to ensure adoption and value realization.

Download the Professional GBS^® New Business Capabilities Brochure

Who Should Attend

The intended attendees should include key players targeted at a specific business opportunity. This would include Service Managers, Subject Matter Experts, Business Process Owners, and Key Stakeholders.

We recommend that this design work be done ideally at an end-to-end business process level and be chartered appropriately so that workshop attendees are empowered to make decisions on behalf of their companies.

This workshop requires that the GBS Leaders should have previously gone through the Professional GBS module of Service and Transformation Management.

Why It Matters

Creating value through new business capabilities is a key lever for GBS to grow the top line for their enterprise.

According to McKinsey, 70% of digital transformations fail, most often due to resistance from employees. Only 16% of employees believe their company’s digital reforms have enhanced productivity and are sustainable long-term.

The opportunity here is to provide innovation/transformation teams with best practices gathered by practitioners with decades of experience.

Without these capabilities, organizations will continue to waste their scarce resources working on initiatives that don’t realize their full potential.

What Sets Us Apart

Inixia offers best-in-class training led by best-in-class instructors. But don’t just take it from us.

We’ve worked with dozens of Fortune 500 companies.

The course provided me with valuable theoretical knowledge and practical examples (real cases) that I've already begun applying in my daily work. Particularly impactful were the strategies I learned, such as "Less is more," “conducting 1:1 sessions with stakeholders and sponsors”, “embracing the concept of Love the Problem," and effectively communicating the benefits through "Amplifying the Message" and "What's in it for me?". This holistic approach has already started to positively influence my transformation journey within the company.

Mirela Covolam

“The Professional GBS^® Certification Program is a priceless training program for both seasoned and novice shared services leaders. The program equipped me with the knowledge, network, and practical tactics I needed to create a strategy for my HR Shared Services team and provide value to my clients.”