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Professional GBS® Operations Management

How to Establish Reliable Operations Management Systems
For full course details, please download our brochure
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If your GBS Operational Metrics are falling short of your client’s expectations or your service quality is being debated by clients despite being green, this pillar will be of value.

 

Pillar Overview

  • Share industry-leading approaches on: meaningful metrics, the importance of end-to-end process understanding, daily management practices, incident/problem management, and continuous improvement.
  • Conduct an assessment of current operational practices vs. the best-in-class approaches.
  • Develop an intervention plan to elevate a team’s operational practices to world-class.

Download the Professional GBS® Operations Management Brochure


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Who Should Attend

  • The intended attendees should include key players targeted at a specific business process area. This would include Service Managers, Subject Matter Experts, Business Process Owners, and Key Stakeholders.
  • We recommend that this design work be done ideally at an end-to-end business process level and should be chartered appropriately so that workshop attendees are empowered to make decisions on behalf of their companies.
  • This workshop requires that the GBS Leaders have previously gone through the Professional GBS module of Service and Operations Management.
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Why It Matters

  • High-quality operations are critical for customer satisfaction and GBS equity. This will set the right foundation and create trust for additional investment in new capabilities.
  • Reliable operations minimize downtime, ensuring that services are accessible when needed. This reduces disruptions to business operations and prevents potential revenue losses due to downtime.
  • Dependable operations help mitigate risks associated with service disruptions, data loss, or security breaches. By implementing robust systems and processes, businesses can better protect themselves from potential threats and vulnerabilities.
  • By integrating Six Sigma and Lean methodologies into their operations, organizations can achieve significant improvements in efficiency, quality, customer satisfaction, and competitiveness.

What Sets Us Apart

Inixia offers best-in-class training led by best-in-class instructors. But don’t just take it from us.

We’ve worked with dozens of Fortune 500 companies.

The course provided me with valuable theoretical knowledge and practical examples (real cases) that I've already begun applying in my daily work. Particularly impactful were the strategies I learned, such as "Less is more," “conducting 1:1 sessions with stakeholders and sponsors”, “embracing the concept of Love the Problem," and effectively communicating the benefits through "Amplifying the Message" and "What's in it for me?". This holistic approach has already started to positively influence my transformation journey within the company.

Mirela Covolam

“The Professional GBS® Certification Program is a priceless training program for both seasoned and novice shared services leaders. The program equipped me with the knowledge, network, and practical tactics I needed to create a strategy for my HR Shared Services team and provide value to my clients.”

Bryan M Hauhe - Sr Manager, HR Services, DLA Piper

For further information and booking details, please download the Professional GBS® Operations Management Brochure

Download now
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