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Professional GBS^® Strategic Sourcing

How to Best Source Your GBS Work

For full course details, please download our brochure

If you are in the process of setting up or optimizing any sourcing of work – whether in-house offshore locations, outsourcing work to vendors, or fine tuning the mix of where to get which work done, then this pillar will be of value.

To learn more about how Inixia can partner with you on building new business capabilities, email us at information@inixia.com.

Pillar Overview

The intent of this pillar is to help organizations that are trying to make decisions about where to do GBS work. This could be about establishing owned offshore locations, to re-site internal company work or start a new one, or moving the work to outsourcing vendors.

This module helps companies take a systemic approach to sourcing GBS work. While the initial question may be narrow (i.e., only one of the many listed below), the optimal answer may require clarity on the overall sourcing strategy (i.e., the answer to all the questions below).

How to choose between owned service centers and third-party outsourcing?
What is the best offshore location for me? And one or multiple?
How do I successfully start up an offshore Global Capability Center (GCC) in country X? What work should be in scope for offshore locations or outsourcing?
What is the best outsourcing vendor for a specific GBS service?
How do I deal with issues such as attrition of labor in offshore locations?
How do I address excess resourcing in high-cost countries because of offshoring?
How do I build up capability for value creation in offshore locations?

The outcome of this pillar is a clear strategy and plan of action regarding how all such work-sourcing decisions are made. Specifically, in-house vs. Business Process Outsourcing (BPO) vendor decisions, selection of best fit BPO partner, contract negotiation and structure and criteria. This also includes how to choose the right locations, based on what criteria, and how to best start up service centers and transition the work successfully.

Download the Professional GBS^® Strategic Sourcing Brochure

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Who Should Attend

The intended attendees are senior GBS leaders who will own the sourcing strategy. This is true for both large and small GBS organizations. The workshops should include three constituent representatives – a) GBS Leadership team members who can own the strategy, b) GBS Service Category leaders whose organizations own the work in scope for offshore or outsourcing, and c) Enabling capability leaders, including GBS Finance and GBS HR. We recommend that this design work be done ideally at an overall GBS level. This avoids sub-optimal sourcing decisions, which can restrict longer-term systemic sourcing potential.

The pre-requisite training for this is, at a minimum, an executive-level overview of Professional GBS certification. This could be either the full master’s training or a one-day executive overview of Professional GBS.

Why It Matters

A Professional GBS sourcing framework is critical because over two-thirds of all GBS decisions regarding offshore service centers or BPO vendors are tweaked within the first couple of years. Also, these are critical levers for lower operating costs through salary arbitrage and scale.

That’s because these questions must be answered in your specific organization’s context. In other words, instead of answering a generic question like “What is the best offshore center location among India, Philippines, and Malaysia?” the better question is “Which choice of offshore location among India, Philippines, and Malaysia will maximize GBS value creation in concert with tactics for organization change management, automation, use of BPO vendors and leading process transformation.” The former question provides a siloed response, whereas the latter provides the strategic approach for systemic ongoing value creation.

The best GBS sourcing strategies are done by bringing together three elements – i.e., the internal company GBS strategies, the external raw data on offshore locations and vendors, and the best practices to make outsourcing and offshoring successful. Our workshopped approach does this best.

What Sets Us Apart

Inixia offers best-in-class training led by best-in-class instructors. But don’t just take it from us.

We’ve worked with dozens of Fortune 500 companies.

The course provided me with valuable theoretical knowledge and practical examples (real cases) that I've already begun applying in my daily work. Particularly impactful were the strategies I learned, such as "Less is more," “conducting 1:1 sessions with stakeholders and sponsors”, “embracing the concept of Love the Problem," and effectively communicating the benefits through "Amplifying the Message" and "What's in it for me?". This holistic approach has already started to positively influence my transformation journey within the company.

Mirela Covolam

“The Professional GBS^® Certification Program is a priceless training program for both seasoned and novice shared services leaders. The program equipped me with the knowledge, network, and practical tactics I needed to create a strategy for my HR Shared Services team and provide value to my clients.”