Foundations, Service Management & Operations Management

$6,500.00

This is a bundle of three courses Foundations, Service Management & Operations Management

Course Schedule

  • Foundations – July 18, 19, 20, 2022 (9 am EST)
  • Service Management – July 21, 22, 25, 2022 (9 am EST)
  • Operations Management – July 26, 27, 28, 2022 (9 am EST)

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Courses in this Group

Description

GBS Service Management goes further into ‘Running as a Business’, introducing a Service Management Framework that’s built from a Brand Building Framework.  Time is spent on how to effectively create a ‘Service Charter’ along with what constitutes a strong ‘Service Strategy’.  This is different than anything else you’ve heard about Service Management, and it’s at the heart of the Professional GBS® model.

GBS Operations Management highlights what’s behind a strong Professional GBS® Operations organization.  It reviews important areas in leading the day-to-day organization, along with the critical capabilities required to deliver quality services and identify opportunities for continuous improvement.