GBS Service Management goes further into ‘Running as a Business’, introducing a Service Management Framework that’s built from a Brand Building Framework. Time is spent on how to effectively create a ‘Service Charter’ along with what constitutes a strong ‘Service Strategy’. This is different than anything else you’ve heard about Service Management, and it’s at the heart of the Professional GBS® model.
GBS Operations Management highlights what’s behind a strong Professional GBS® Operations organization. It reviews important areas in leading the day-to-day organization, along with the critical capabilities required to deliver quality services and identify opportunities for continuous improvement.