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Transforming Your Business Processes into Enduring Competitive Advantage

At Inixia, we train, certify, and coach executives and their teams from the largest organizations in the world on managing business operations and shared services.

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Whether it's becoming a Certified Professional GBS^® Master, a Certified Leader of Business Transformation, or upskilling your team, we're here to help.

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Empowering Leaders And Their Organizations

We are not theorists.

We are seasoned operational executives who have successfully navigated complex business transformations at the highest levels. Drawing from
real-world leadership across global corporations, we’ve distilled our experience into actionable methodologies that empower leaders and organizations to drive sustained process innovation and deliver superior business outcomes.

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Our Mission is Clear

To professionalize and revolutionize business operations at every level, practitioners, organizations, and industry, by sharing world-class expertise, proven methodologies, and practical wisdom gained from decades of operational leadership. Our ultimate goal is helping you build dynamic processes that continuously adapt, ensuring sustained competitive advantage.

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What We Offer

We offer a wide range of practitioner-led programs and workshops, designed to support your transformation. Whether you want to lead strategically, manage operational change, or drive implementation, we have a solution tailored to your needs.

Certified Training Programs

Gain recognized certifications grounded in operational excellence:

Professional GBS^® Certification
Leading Business Transformation Certification
Custom Training Programs

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Workshops

Customizable workshops to rapidly equip your teams for immediate operational impact. Topics include:

Strategic Sourcing
Effective Coaching
Business Engagement
Operations Management
Performance Tracking
Operations Leadership
Process Excellence
New Business Capabilities

Many other topics available upon request.

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Strategic Advisory Services

Receive tailored guidance from seasoned practitioners who have led transformations in top global companies. Achieve clarity, strategic alignment, and measurable results.

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Bespoke Training and Workshops

Custom-designed learning journeys and workshops precisely aligned to your organization’s operational challenges and strategic objectives.

Custom Training Programs
Bespoke Workshops

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GBSConnect

GBSConnect a platform for Certified Professional GBS^® Masters to connect with each other.

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Why Work With Inixia?

The course provided me with valuable theoretical knowledge and practical examples (real cases) that I've already begun applying in my daily work. Particularly impactful were the strategies I learned, such as "Less is more," “conducting 1:1 sessions with stakeholders and sponsors”, “embracing the concept of Love the Problem," and effectively communicating the benefits through "Amplifying the Message" and "What's in it for me?". This holistic approach has already started to positively influence my transformation journey within the company.

Mirela Covolam

“The Professional GBS^® Certification Program is a priceless training program for both seasoned and novice shared services leaders. The program equipped me with the knowledge, network, and practical tactics I needed to create a strategy for my HR Shared Services team and provide value to my clients.”

Bryan M Hauhe - Sr Manager, HR Services, DLA Piper

Thought Leadership: Revolutionizing Business Operations

Discover the insights behind sustained competitive advantage through our authoritative book “Revolutionizing Business Operations” by our co-founders Tony Saldanha and Filippo Passerini.

Hailed as an essential guide for driving dynamic and enduring process transformation, this book provides practical methodologies and real-world examples from industry leaders.

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APEX GBS Standards

We contribute to the Alliance for Professional Excellence in Global Business Services (APEX GBS) and the GBS Standards we have authored together with them.

The APEX GBS Standards document is a comprehensive guide developed by the Alliance for Professional Excellence in Global Business Services. It provides best practice models and approaches to help organizations optimize their GBS operations and drive business value. This living document captures the collective wisdom of GBS industry leaders, offering a roadmap for organizations at various stages of GBS maturity.

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