GBS and IT advisory and certification
Learn from the practitioners who wrote
the GBS and IT playbook globally
At Inixia, we train, certify, and coach executives and their teams from the largest organizations in the world on managing business operations and shared services.
Is one of these true for you?
These are some of the problems we have been asked to solve.
- We’re asked to transform, but nobody taught us how.
- Leadership wants global standards. Every market wants its exceptions.
- Silos keep breaking our end-to-end processes.
- We’re under pressure to use AI, but the activity isn’t leading to business value.
- Several processes need to change. We want to lead it, not wait for the top.
- Lots could improve, but we can’t tell what to prioritize.
- The business sees us as a cost center, not a partner.
- Our courses felt theoretical. We need something concrete we can apply.
We were where you are
“Perhaps these outsourcing deals were solutions to a symptom, not to a root cause.”
Filippo Passerini on the night P&G closed the largest GBS outsourcing deal of its time, 2003. The question that led to the Dynamic Process Transformation model.
Filippo Passerini
Coined the term Global Business Services. Former President of P&G Global Business Services and CIO, leading an organization across 70 countries. CIO Hall of Fame.
Tony Saldanha
27 years at P&G, ending as SVP Global Shared Services and IT. Has advised boards in more than twenty Fortune 500 companies. Author of Why Digital Transformations Fail.
Our track record
302
businesses served
6,482
GBS practitioners trained
445
courses delivered
+ 293 more
How we work with you
Advisory first. Capability that stays.
We teach the fisherman. Our aim is an organization that no longer needs us.
For organizations
Transformation advisory
Senior advisers who have run GBS at Fortune 20 scale, working alongside your leaders.
For practitioners
Professional GBS® Certification
Five courses, built on the same model, taught by the people who created it.
Certification
Leading Business Transformation
For leaders taking an organization through change.
Short courses
Expert Series
Focused sessions on single problems: pricing, the strategic partner role, agentic AI.
Bespoke
Workshops for your team
Any of our content, tailored to your problem and delivered in-house.
Our method: Dynamic Process Transformation
Four stages of maturity. Three drivers that move you up.
Every organization sits somewhere on this curve. Most are at Stage 2. The model, set out in Revolutionizing Business Operations, shows where you are, where to aim, and which levers to pull.
Dynamic Process Transformation Model
Every organization is somewhere on the transformation maturity curve.
1 of 4
2 of 4
3 of 4
4 of 4
Where is your organization today? And how do you move up the curve?
A transformation is required…
Open Market Rules
Run internal processes like products that must win their users, not mandates.
Unified Accountability
One owner for each end-to-end outcome, above functional goals.
Dynamic Operating Engine
An operating model that turns changing goals into everyday action.
Not sure which stage you are at? Twenty minutes with one of our experts will place you on the curve.
In their own words
“This course is a perfect follow through to the GBS Professional and Leading Transformation Courses. We are on our transformation journey and it gave me insights to shift from cost-based to value-based pricing, which will significantly improve our internal stakeholder and client relationships.”
Maria Necita “GiGi” B. Geronimo
General Manager, Crawford & Company
“The Professional GBS® Certification Program is a priceless training program for both seasoned and novice shared services leaders. The program equipped me with the knowledge, network, and practical tactics I needed to create a strategy for my HR Shared Services team and provide value to my clients.”
Bryan M Hauhe
Sr Manager, HR Services, DLA Piper
“Attending the GBS Certification Program has been both an eye-opener and a validation on what we are doing currently. Tony has a knack of explaining things with interesting examples, and correlating with real life scenarios. I have definitely taken a couple of to-dos for me from this program, and am looking forward to implement them in my SSC.”
Shubham Goyal
Finance & Accounting Manager, Trelleborg Marine Systems India
Insights
Book
Revolutionizing Business Operations
Industry standard
APEX GBS Standards, Version 2
Perspective
You don’t have a strategy problem. You have a capability problem.
Not ready to talk yet? Get our latest insights by email.
For alumni
Certification is the start, not the end.
Mentoring
Stay connected with the trainers who taught you, as you apply the model in your own organization.
Career support and community
A private alumni network of GBS practitioners across hundreds of companies.
Twenty minutes. One expert. Your problem.
Tell us where you are and leave with a clear view of your next step.