Stop Transforming Episodically.
Start Evolving Continuously.

Inixia equips $1B+ enterprises to turn transformation from a one-time project into a permanent capability.

Schedule a Strategic Discovery Session
Download our Advisory Services Brochure

Trusted by transformation leaders at billion-dollar global enterprises.

Image

The Problem

70% of enterprise transformations fail
  • Organizations often treat transformation like a project, something with a start and end date. They hire consultants, launch ‘change initiatives’, see momentum… then they watch it all fade
  • Without a structured, practitioner led approach to capability building, they fall into a cycle of reaction, chasing efficiency fixes
  • Transformation efforts collapse. Teams revert to silos. Consultants leave, innovation slows and momentum dies. The organization spends millions but changes little. Leadership loses credibility

The Result?

You keep paying for transformation but never actually transform.
Image

The Solution

  • Inixia breaks that cycle. Permanently. Because we know that companies that win are those that build transformation into their operating DNA, not as something they do, but something they are
  • Success with Inixia means your organization stops needing external consultants to drive change, and your transformations last
    • Your leaders speak a common transformation language
    • Your teams execute with agility, alignment and discipline
    • Your enterprise adapts faster than the market, continuously rather than in episodic sprints
  • That’s transformation maturity. We’ve helped dozens of billion-dollar enterprises get there through advisory, leadership enablement and applied frameworks built by the executives who created the global benchmark in transformation and operational excellence. We can help you

How Inixia Works:

Advisory. Certifications. Frameworks.
Inixia embeds with global enterprises to transform the way they lead, operate, and evolve by combining top-tier advisory with hands-on capability building to create self-sustaining transformation from boardroom to operations, based on frameworks drawn from decades of real-world experience.

1

Enterprise Transformation Advisory

Executive Alignment & C-Suite Enterprise Advisory

We start at the top with the executive sponsors of transformation: CEOs, CFOs, CIOs, and Heads of GBS. Through private C-suite advisory, Filippo and Tony work directly with your leadership team to define your transformation ambition, design your future operating model, and align your executives around a shared vision.

Leadership Enablement for Transformation – Building Alignment and Momentum

We then equip your senior leaders with the frameworks, language, and skills to drive transformation across the enterprise through executive coaching, targeted workshops, and our globally recognized certification programs including Professional GBS®, Leading Business Transformation, and Dynamic Process Transformation.

Organizational Capability Building – Turning Strategy into Execution

We embed transformation into daily operations through customizable workshops and applied training programs that help your operational teams turn strategy into execution, ensuring change sticks at every level, long after we’re gone.

Executive Alignment
Leadership Capability
Organizational Adoption
Continuous Evolution
2

Public Certification Programs & Workshops 

Certified Capability Development Courses – Embedding Transformation as a Cultural Capability

Beyond advisory, Inixia builds the organizational muscles that sustain transformation through globally recognized certification programs, targeted workshops, and tailored training, all delivered by seasoned transformation leaders, not theorists.

Our programs have certified over 6,000 professionals worldwide, equipping leaders and teams with proven frameworks that drive change at scale and create a self-sustaining pipeline of transformation capability.

Signature programs include

SSON <em>Professional</em> GBS Certification

SSON Professional GBS Certification

GSOM Leading Business Transformation  Certification

GSOM Leading Business Transformation  Certification

3

The Frameworks That Power Our Work

Everything we do at Inixia is built on proven, practitioner-developed frameworks, not theory. 

Revolutionizing Business Operations Book
Revolutionizing Business Operations Book

Our approach is captured in Revolutionizing Business Operations, co-authored by Tony Saldanha and Filippo Passerini.

This book introduces the Dynamic Process Transformation (DPT) Model, a practical framework that defines how organizations evolve from fragmented operations to self-sustaining, continuously improving enterprises. 

APEX GBS Standards
APEX GBS Standards

Filippo and Tony are co-authors of the APEX GBS Standards, the industry’s definitive framework for Global Business Services maturity and performance. 

Developed in collaboration with global leaders from Johnson & Johnson, Mars, and Cardinal Health, the APEX Standards capture the collective wisdom of the GBS community in a living blueprint for operational excellence. As co-authors of the APEX GBS Standards, Inixia doesn’t just teach global best practices. We define them. 

Why Transformations Fail Book
Why Transformations Fail Book

Tony Saldanha’s Why Digital Transformations Fail reveals why 70% of digital transformations don’t deliver—and the four critical disciplines that make the difference. Drawing on 30 years leading billion-dollar transformations at P&G, Tony shows how to avoid the false starts, leadership gaps, and capability traps that derail even well-funded initiatives. The book has become essential reading for executives and transformation leaders who need digital change to actually stick. 

Why Inixia?

Inixia's founders didn't study transformation, they built it.

Inixia was founded by Filippo Passerini and Tony Saldanha, the visionary executives who built and led one of the world’s most successful Global Business Service organizations at Procter & Gamble. Their transformation delivered billions in value, became a Harvard Business Review case study, and set the global standard for operational excellence.

Inixia’s mission is simple: To transfer this proven knowledge to today’s enterprise leaders so that transformation becomes a permanent capability, not a recurring expense.

Tony Saldanha
Tony Saldanha
Co-Founder and CEO

Tony is an internationally recognized shared service and IT leader, best-selling author on Digital Transformation and acclaimed speaker and consultant with more than three decades of experience driving game-changing results. 

Tony is an internationally recognized shared service and IT leader, best-selling author on Digital Transformation and acclaimed speaker and consultant with more than three decades of experience driving game-changing results. 
Tony is an internationally recognized shared service and IT leader, best-selling author on Digital Transformation and acclaimed speaker and consultant with more than three decades of experience driving game-changing results. 
Tony is an internationally recognized shared service and IT leader, best-selling author on Digital Transformation and acclaimed speaker and consultant with more than three decades of experience driving game-changing results. 
Tony is an internationally recognized shared service and IT leader, best-selling author on Digital Transformation and acclaimed speaker and consultant with more than three decades of experience driving game-changing results. 

Filippo Passerini
Filippo Passerini
Co-Founder and President

Filippo is one of the world’s leading shared service strategists, widely recognized for his game-changing approach to business management. His work has been the focus of numerous books and articles, including the Harvard Business Review, which has won him dozens of awards. 

Richard Lancaster
Richard Lancaster
COO and CFO

Richard is a strategic planning expert and transformation specialist with more than 20 years of experience running, shaping, and driving shared service excellence. Prior to joining Inixia, he served as Director of GBS Operations at the Procter & Gamble Company. 

Kip Fanta
Kip Fanta
Senior Partner and Trainer

Kip is a highly trained and experienced Business Relationship Manager who brings knowledge, passion, energy and sharp vision to Inixia, serving as lead trainer, strategist and advisor. 

David Cohen
David Cohen
Senior Partner and Trainer

David brings 30+ years of experience in Digital Transformation, with a proven track record of translating needs into technical solutions that grow sales and reduce costs. 

Christine Dauenhauer
Christine Dauenhauer
Advisor

Christine Dauenhauer is a Senior IT Executive with 25+ years in technology leadership, shared services, and business change management.

Hari Ram
Hari Ram
Advisor

Hari Ram is a shared services and business leader with 20+ years in the GBS and BPO industry and is a certified GBS professional.

Janice Horne
Janice Horne
Advisor

Jan Horne is a technology leader with over three decades of experience, driving global excellence in application development and operations. She pioneered a crisis management framework that significantly reduced service recovery times and played a hands-on role in resolving major IT outages.

Jan Horne is a technology leader with over three decades of experience, driving global excellence in application development and operations. She pioneered a crisis management framework that significantly reduced service recovery times and played a hands-on role in resolving major IT outages. Jan also holds PMP and ITIL Service Operations certifications, and is highly experienced in executive-level incident preparedness and response.

Kathy Priest
Kathy Priest
Advisor

Kathy Priest is an industry-recognized expert in service management, user experience, usability, design, marketing/communications, and delivery.

Caroline Tooley
Caroline Tooley
Executive Assistant

Caroline Tooley is the Executive Assistant for Inixia and provides top-level admin support to the team.

Puneet Aggarwal
Puneet Aggarwal
IT Manager

Puneet Aggarwal is the IT Manager for Inixia, and is responsible for innovation and new technology developments.

Toby Lancaster
Toby Lancaster
Accounting Manager

Toby Lancaster is the Accounting Manager for Inixia and is responsible for company accounts, customer invoicing, payments, and financial reporting.

Vinisha Peres
Vinisha Peres
Legal Manager

Vinisha Peres is the Legal Manager for Inixia. Vinisha has 17 years experience in legal advisory and consultation services and a Ph.D in Law and Masters in Environmental Law.

Benjamin Thompson
Benjamin Thompson
Marketing & Communications Lead

Ben Thompson is the Marcoms lead for Inixia. With a background in international media, entertainment, and entrepreneurship, Ben shapes how the firm shows up in the world.

We're Not Theorists. We're Practitioners.

Drawing from real-world leadership across global corporations, the Inixia team has distilled our experiences, turning decades of real-world lessons into actionable methodologies and frameworks that empower leaders and organization to drive sustained process innovation and deliver enduring competitive advantage.

If your organization is struggling to make transformation last, partnering with Inixia is the right next step.

Image

Clients and Alumni

In their own words
“It was a great learning experience for my GBS certification, well curated curriculum, and great cohort learning. The case studies discussed were really good, and it helps me to apply the learnings in my GBS leadership role.”
Madathil Bhaskaran - Director, Consulting Expert, CGI Philippines
“I thoroughly enjoyed the GBS Certification Programme where I had the opportunity to learn from industry experts and peers from other GBS. It was great to be able to validate that what we have done in VITAL thus far are considered best practices also implemented in other established GBS.”
Kavitha Subash - Director (Central Services), VITAL, Ministry of Finance
“The GBS Certification gives good insights to the terminology in a GBS set-up. And what defines the different roles. Learning more about best practices has helped me better understand our own GBS organization.”
Sonja Blikra - COO/GBS Manager, Odfjell Technology
“I applied the knowledge I gained while launching a new Service Center and found my GBS certification to be of great benefit. Recognizing the many components of GBS and factoring them in early in the planning cycle improved delivery and customer satisfaction.”
Tim Akramy - Director, SVB Commercial Bank
“Participating in the GBS Certification journey was truly transformative. It provided me with both practical skills and theoretical knowledge essential for navigating today's ever-changing business landscape. This investment in myself has already begun to yield dividends in terms of personal and professional growth.”
Mohan Thadani - Director, Liberty Utilities
“I had the privilege of joining a new organization with the mission to evolve our existing Shared Services into a Global Business Services model. Taking my whole Leadership Team through the INIXIA GBS Certification helped ground us all in a common terminology and approach to Dynamic Process Transformation. The experience has accelerated our efforts and helped build alignment among the team.”
Dave Marton - VP, Global Business Services, Becton Dickinson
“Embarking on the GBS Certification journey was a transformative experience that equipped me with the practical skills and theoretical knowledge vital for excelling in today's dynamic business landscape. It’s an investment in oneself that pays dividends in personal and professional growth.”
Angela Dougherty - Global Service Delivery Manager, Computacenter
“The program was truly excellent! It was well-structured, engaging, and highly relevant to real business scenarios. I found the sessions both insightful and impactful, and I’m confident the learnings will add great value to my work.”
Sravan Kumar - Senior Finance Manager - AR, Medline Industries, LP
“This course is a perfect follow through to the GBS Professional and Leading Transformation Courses. We are on our transformation journey and it gave me insights to shift from cost-based to value-based pricing, which will significantly improve our internal stakeholder and client relationships.””
Maria Necita “GiGi” B. Geronimo - General Manager, Crawford & Company
“Attending the GBS Certification Program has been both an eye-opener and a validation on what we are doing currently. Tony has a knack of explaining things with interesting examples, and correlating with real life scenarios. I have definitely taken a couple of to-dos for me from this program, and am looking forward to implement them in my SSC.”
Shubham Goyal - Finance & Accounting Manager, Trelleborg Marine Systems India Pvt. Ltd.
“The Professional GBS® Certification Program is a priceless training program for both seasoned and novice shared services leaders. The program equipped me with the knowledge, network, and practical tactics I needed to create a strategy for my HR Shared Services team and provide value to my clients.”
Bryan M Hauhe - Sr Manager, HR Services, DLA Piper

Inixia we don’t build dependence, we build capability.

Ready to stop transforming and start evolving?

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.