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Customizable workshops to rapidly equip your teams for immediate operational impact

Each workshop, or pillar, is designed to address specific challenges and unlock new opportunities to drive business value, innovation, and operational excellence.

Created to help individuals, leaders, and organizations fully adopt the skillset, mindset, and toolset to transform their business process operations, these workshops build on the Professional Global Business Services (GBS) Certificate. Inixia’s world-class team works with clients to fine-tune the workshop approach, content, and material to ensure it is relevant and applicable to each organization.

Professional GBS® Strategic Sourcing
How to Best Source Your GBS Work

If you are in the process of setting up or optimizing any sourcing of work – whether in-house offshore locations, outsourcing work to vendors, or fine tuning the mix of where to get which work done, then this pillar will be of value.
For full course details, please download our brochure
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Professional GBS® Strategic Costing
How to Position GBS Costs

If senior partners question GBS cost or quality despite strong benchmarks, this pillar can help address the disconnect.
For full course details, please download our brochure
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Professional GBS® Service Management
How to Run GBS Like A Business

If GBS is seen mainly as a cost-cutter, this pillar helps shift that view by building capabilities that drive relevance and business value beyond operations.
For full course details, please download our brochure
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Professional GBS® Business Engagement
How to Articulate the Benefits of GBS

If partners overlook GBS’s value despite strong results, this pillar tackles misalignment with clearer communication, Joint Business Plans, and client-focused structures.
For full course details, please download our brochure
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Professional GBS® New Business Capabilities
How to Transform GBS into a Business Partner

If you're aiming to move GBS up the value chain but it's seen as an operational supplier, this pillar will help shift that perception.
For full course details, please download our brochure
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Professional GBS® Operations Management
How to Establish Reliable Operations Management Systems

If GBS metrics fall short of client expectations or service quality is questioned despite being green, this pillar will help.
For full course details, please download our brochure
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Professional GBS® Performance Tracking
How Metrics Can Boost Business Results and GBS Impact

If there is a lack of awareness of the excellent service level performance of your GBS organization, then this pillar will be of value.
For full course details, please download our brochure
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Bespoke Training and Workshops
In partnership with clients, Inixia develops and delivers standard and customized Professional GBS® and Leading Business Transformation training and certification programs, on-the-job training and coaching workshops, advisory services, and open office hours to meet the unique and evolving needs of leaders and their leadership teams, and all levels of their organizations.  
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Not sure which program is right for you, or have a bespoke requirement?
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The course provided me with valuable theoretical knowledge and practical examples (real cases) that I've already begun applying in my daily work. Particularly impactful were the strategies I learned, such as "Less is more," “conducting 1:1 sessions with stakeholders and sponsors”, “embracing the concept of Love the Problem," and effectively communicating the benefits through "Amplifying the Message" and "What's in it for me?". This holistic approach has already started to positively influence my transformation journey within the company.

Mirela Covolam

“The Professional GBS® Certification Program is a priceless training program for both seasoned and novice shared services leaders. The program equipped me with the knowledge, network, and practical tactics I needed to create a strategy for my HR Shared Services team and provide value to my clients.”

Bryan M Hauhe - Sr Manager, HR Services, DLA Piper

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