Inixia Insights

← All insights Insights November 11th, 2026 Rethinking GBS Location Strategy: Beyond Costs and Rankings with Elias van Herwaarden, Founder of Location Perspectives. Welcome to our podcast series, Revolutionizing Business Operations with Tony Saldanha. Episode 7: Rethinking GBS Location Strategy Nine in ten GBS leaders, by Elias van Herwaarden’s count, follow the beaten path when they choose a location. Elias would know: as Founder of Location Perspectives, he has worked on location decisions since 1993, for more than 850 companies…

← All insights Insights October 12th, 2026 Balancing AI, Cybersecurity and Enterprise Operations with Jay Desai, VP of IT Infrastructure and Operations at JTI. Welcome to our podcast series, Revolutionizing Business Operations with Tony Saldanha. Episode 6: Balancing AI, Cybersecurity and Enterprise Operations AI is moving faster than security governance can keep up, and Jay Desai sees it from three seats at once. As VP of IT Infrastructure and Operations at Japan Tobacco International (JTI), he manages the intersection of…

← All insights Insights June 30th, 2026 The Future of Finance and GBS: Insights from David Davies, Finance Director and Deputy CFO at the Boots Group. Welcome to our podcast series, Revolutionizing Business Operations with Tony Saldanha. Episode 4: The Future of Finance and GBS What does GBS look like from the CFO’s chair? Tony puts that question to David Davies, Finance Director and Deputy CFO at the Boots Group, whose career spans Walmart, Asda and IVC Evidensia. David has…

← All insights Insights September 8th, 2026 The Secret to Scalable GBS Automation: Process First, Technology Second with Dr. Frank Schüler, Managing Director of the Global Service Center at DHL Global Forwarding. Welcome to our podcast series, Revolutionizing Business Operations with Tony Saldanha. Episode 5: The Secret to Scalable GBS Automation Dr. Frank Schüler runs the Global Service Center at DHL Global Forwarding, a multi-tower GBS operation of around 6,000 people across six global locations, complemented by more than 1,000…

← All insights Insights March 18th, 2026 Orchestrating Transformation Through GBS with Pascal Jenny, SVP of Business Services and Projects at Coty. Welcome to our podcast series, Revolutionizing Business Operations with Tony Saldanha. Episode 2: Orchestrating Transformation Through GBS Tony’s guest is Pascal Jenny, SVP of Business Services and Projects at Coty. Pascal has led GBS and transformation at Danone, PepsiCo and now Coty, running large-scale ERP programs, building GBS organizations from the ground up, navigating divestitures and managing outsourced…

← All insights Insights April 28th, 2026 Building the GBS Engine: Six Leadership Lessons with Phil Priest, Head of Global Business Services at Rolls-Royce. Welcome to our podcast series, Revolutionizing Business Operations with Tony Saldanha. Episode 3: Building the GBS Engine Phil Priest has built GBS from scratch at medical devices company Smith & Nephew, strengthened and rebooted centers in Bangalore, Budapest and Mexico at IFF, and is now implementing a clean-sheet GBS strategy as Head of Global Business Services…

A mature GBS pricing strategy is one of the most underutilized levers available to GBS leaders today. For Global Business Services organizations, pricing is often treated as an administrative mechanism: a rate card, a…

End-to-end service management is one of the most important shifts happening in modern service organizations today. It marks a move from functional thinking to true end-to-end service leadership. This matters for IT. It…

Most GBS organizations reach a point where they have achieved the initial efficiency gains they were set up to deliver. Costs are down, processes are running, and the basic SLAs are being met. But the business is not…

In many GBS organizations, procurement is still operating the way it did twenty years ago. Teams are focused on processing purchase orders, chasing approvals, and negotiating short-term price reductions with the same…

The GBS industry shifts emerging from SSOW Estoril 2026 mark a genuine turning point for our profession. It is very clear that we are in the midst of a fundamental shift in the GBS industry. SSOW Estoril 2026 was…

The traditional shared services model was built to solve a specific problem: reduce costs by centralizing transactional work. For a long time, it worked. Organizations saved money, standardized processes, and got better…

I was in Singapore a few weeks ago when Budget 2026 was announced. Tucked into the speech by Prime Minister Lawrence Wong was something that caught my attention: Singaporeans who enroll in selected AI training courses…

The enthusiasm is understandable. Agentic AI represents a genuine leap beyond the generative AI tools that dominated the conversation over the past two years. These are systems that can reason, plan, execute multistep…

Every enterprise is somewhere on a transformation journey, but very few have built true enterprise transformation capability, the permanent organizational muscle that allows change to compound rather than collapse.

It’s a new year, which means new opportunities and new challenges for GBS. Or does it? In other words, is the GBS change-cycle annual in nature? While most company priorities and performance management processes tend to…

Global Business Services (GBS) has come a long way since it first began as shared services. While initially created to achieve cost savings through standardization and centralization of transactional work, today’s…

Global Business Services (GBS) has evolved from simple shared services focused on cost reduction to a potential strategic driver of business transformation. Organizations at the highest maturity level run GBS as a…

Global Business Services (GBS) is at a turning point. What began as cost-focused shared services centers has the potential to evolve into strategic enablers of enterprise-wide transformation. However, many organizations…

Global Business Services (GBS) operates as a critical driver of optimized performance across business services and serves as a primary vehicle for digital transformation within organizations. The GBS framework…

A service charter is a foundational document that defines and communicates the purpose, value proposition, and scope of a Global Business Services (GBS) offering. It serves as a critical tool for providing strategic…

Operations management requires clear, well-defined objectives that align service delivery with organizational goals and customer expectations. The process of defining objectives involves translating broad business…

The Global Business Services (GBS) organization model represents a strategic approach to centralizing, standardizing, and optimizing business processes across an enterprise. As organizations evolve their operational…

Global Business Services (GBS) service management processes form the foundation for delivering value to organizations through standardized, efficient, and effective service delivery. These processes encompass the…

Global Business Services (GBS) represents a critical driver of optimized performance across business services and serves as a primary vehicle for digital transformation within organizations. The concept encompasses…

Operations management forms the foundation of Global Business Services (GBS), focusing on delivering high-quality services while maintaining efficiency and driving continuous improvement. The framework encompasses three…

The concept of running Global Business Services (GBS) as a business represents a powerful construct for organizations seeking to maximize the value of their shared services operations. This approach transcends…

SIPOC (Suppliers, Inputs, Process, Outputs, Customers) methodology is a fundamental framework in operations management that provides a high-level view of end-to-end workflows. This powerful tool helps organizations…

Global Business Services (GBS) represents a critical driver of optimized performance across business services and serves as a primary vehicle for digital transformation within organizations. The business case for GBS…