We have contributed to The APEX GBS Standards guide, which has been developed by The Alliance for Professional Excellence in Global Business Services Standards Committee.
The guide outlines best practices and proven models to help organizations enhance their GBS operations and deliver greater business value. As a living document, it reflects the collective expertise of industry leaders and serves as a roadmap for organizations at every stage of GBS maturity.
About The Guide
The APEX GBS Standards is a definitive guide designed to help organizations unlock the full value of their GBS (Global Business Services) operations. Drawing on decades of hands-on experience and contributions from industry leaders, the document outlines best practice models, frameworks, and practical approaches for building, optimizing, and evolving GBS organizations. It serves as a living resource continually refined to reflect current realities supporting organizations across all stages of GBS maturity.
Structured across key focus areas, the guide begins by introducing the GBS construct and explaining its rising importance in today’s business landscape. Each chapter then dives deep into critical pillars of GBS success: purpose and strategy, service delivery operations, service management, enabling technologies, and talent. From operational streamlining and automation to governance models, customer experience, and workforce development, the APEX GBS Standards offers a practical, comprehensive roadmap for organizations aiming to drive business value through GBS transformation. It’s available in print on Amazon, with several chapters also offered as free downloads to make the insights as accessible as possible.