For practitioners
Professional GBS® Certification
More than a credential. A strategic investment in your career and your organization’s success.
Is this program for you?
If one or more of these is true
1
You’ve squeezed cost for years. There’s nothing left to squeeze.
2
The business still sees GBS as a cost to cut. You want it seen as a strategic partner.
3
Your background is operational. Now you’re told to think strategically.
4
Your team’s work feels invisible. Nobody sees what it makes possible.
5
Everyone defines GBS differently. You’re not sure where to start.
At a glance
| Fee | $9,880 per person for SSON’s open cohorts. |
| Length | About 40 hours: 15 live classes of 2 to 3 hours, across Foundations, Service Management, Operations Management, Transformation Management and Leadership. |
| Format | Live and instructor-led. Open cohorts run 100% online; private cohorts virtually or in person. |
| Next date | 2 February to 30 March 2027 (SSON’s next open cohort). |
Inixia’s Professional GBS® Certification is for individuals who want to accelerate their careers and learn the tricks of the trade from Global Business Services industry founders.
Many companies take years to advance beyond Stage 1 or 2, yet the real benefits of GBS come in Stages 3 and 4. The certification shows you the path forward and gives you:
- Tools that build a successful Shared Service
- Skills that define your leadership, innovative thinking, and team building
- Credentials that distinguish you as an expert
Let us work with you.
How The Program Is Organized
Inixia created a proprietary approach to building GBS expertise. The model starts with foundational knowledge and builds up to the pinnacle skill of Leadership.
Foundations establishes a common language for the GBS business and operating model. Three pillars build on it: Service Management, Operations Management and Transformation Management. Leadership sits on top, to engage strategically with the business.
Certification
Each Professional GBS® course comes with the opportunity to earn a unique certification showcasing your expertise. To qualify, you must complete the course and an assessment.
The Professional GBS® brochure
Fill in a short form and it downloads straight away.
Questions people ask
About this course
Who is it for?
Mid-to-senior-level shared service professionals: GBS team leaders, GBS operational leaders, middle to upper-level GBS managers and transformational program managers.
What does it cost?
$9,880 per person for SSON’s open cohorts.
How long is it?
About 40 hours: 15 live classes of 2 to 3 hours, across Foundations, Service Management, Operations Management, Transformation Management and Leadership.
When is the next one?
2 February to 30 March 2027 (SSON’s next open cohort).
How do I book?
Open cohorts are booked through SSON. Cohorts for a single organization are arranged with Inixia, which tailors the content, length, delivery and pricing.
Can my team attend together?
Yes. Inixia runs cohorts for individual client organizations.
In their own words
What alumni say
“It was amazing to share best practices with many professionals around the world from different industries. All of us have at least one same objective: to learn better how to operate our business services globally. There are many tools that we learned and we can apply now. Thanks!”
Claudia Mañón Finance Shared Service Centre – Americas Head
“Thank you Team Inixia, Tony and Filippo to help me unlearn and re-learn the business management from a GBS/SSO industry perspective. Your rich and in depth experience has been transformed into a robust industry relevant framework. This will guide professional practitioners like me, to look at opportunities and challenges from this perspective and use the appropriate tips & tricks to find a way out.”
Partha Chowdhury (Nokia)
“I really enjoyed the session; it was a valuable learning experience, and having the opportunity to interact directly with Tony added immense value. I would highly recommend similar training sessions for anyone involved in managing teams and operations.”
Ankit Batra – Head of Customer & Colleague Engagement Centre – Tesco Business Solutions
Twenty minutes. One expert. Your problem.
Tell us where you are and leave with a clear view of your next step.