For practitioners
How to Implement a Winning GBS Pricing Strategy
At a glance
| Fee | $650 per person (excluding tax). |
| Length | 2.5 hours. |
| Format | Live, instructor-led session. |
| Next date | To confirm Last ran 30 September 2026. |
Topics
Today’s Reality: Many GBS organizations use obscure allocation methods to recover costs for GBS services. Unfortunately this creates a lack of transparency, feeling of choice, and ultimately erodes trust with key stakeholders on the value of the GBS business. Unlock this challenge with a new understanding of best in class pricing methods that are poised to drive customer behavior and bring new value to your business!
- What is GBS Pricing and why is it important? Learn why a strategic pricing model is a critical foundation for a Professional GBS® organization.
- What is a resource unit? Learn how to design consumption-based models on key services to connect your end to end service supply chain for maximum value.
- Volume sources and charging levels: specific examples and benefits of different methods. Learn various models that have a proven track record for success.
- How to leverage a GBS Invoice report with stakeholders. Your GBS invoice is a key stakeholder engagement tool: learn how to create deeper engagements with this important business relationship management capability.
What You’ll Learn in This Course
- GBS-specific transformation strategy : Proven framework for progressing your organization from generic allocation models to consumption-based resource unit chargeback and invoicing system.
- How to determine the value of your service(s) : Pricing should be based on business value not unit cost; we will go deep on this design element to ensure you price your service(s) competitively.
- Which pricing model is best for your service(s) : Many models exist; test several models through examples and exercises to reveal which methods are best for your service catalog and company.
- Pragmatic Implementation roadmap : Starting with a deep understanding of Total Cost of Ownership, learn the key steps to defining and introducing pricing models that drive customer and user behavior that delivers value.
Trainers
Christine Dauenhauer
How to Implement a Winning GBS Pricing Strategy
Join our targeted 2.5 hour Professional GBS® Certification course designed specifically for GBS leaders implementing a pricing strategy.
Email info@inixia.com if you would like to make a company/team/group booking.
Questions people ask
About this course
Who is it for?
GBS leaders implementing a pricing strategy.
What does it cost?
$650 per person (excluding tax).
How long is it?
2.5 hours.
When is the next one?
Last ran 30 September 2026. The next date is to confirm.
How do I book?
Ask us about the next date, or about a private session for your team.
Can my team attend together?
Yes. Ask us about a company, team or group booking.
In their own words
“This course is a perfect follow through to the GBS Professional and Leading Transformation Courses. We are on our transformation journey and it gave me insights to shift from cost-based to value-based pricing, which will significantly improve our internal stakeholder and client relationships.”
Maria Necita “GiGi” B. Geronimo General Manager Crawford & Company
Twenty minutes. One expert. Your problem.
Tell us where you are and leave with a clear view of your next step.