Insights
Revolutionizing Business Operations with Tony Saldanha
Compelling conversations with Tony Saldanha and guests, exploring how disciplined transformation, digital capability, and operational excellence are reshaping the way modern organizations run.
Episode 1
Agentic AI: The End of Hallucinations in Business Operations? Proven Use Case from a Salesforce VP
Ajit Kumar Kunji, Vice President and Head of Global Business Services at Salesforce, shares his deep experience of putting agentic AI to work in business operations.
Episode 2
Pascal Jenny | Orchestrating Transformation Through GBS
Pascal Jenny, SVP of Business Services and Projects at Coty, explains why GBS leaders who consistently deliver earn the right to lead enterprise transformation.
Episode 3
Building the GBS Engine | Phil Priest, Head of GBS, Rolls-Royce
Six leadership lessons you won’t find in the playbook, from Phil Priest, Head of Global Business Services at Rolls-Royce, on building world-class GBS organizations.
Episode 4
The Future of Finance and GBS: Insights from David Davies
What does GBS look like from the CFO’s chair? David Davies, Finance Director and Deputy CFO at the Boots Group, makes the case for data as a CFO imperative.
Episode 5
The Secret to Scalable GBS Automation: Process First, Technology Second with Dr. Frank Schüler
Dr. Frank Schüler, Managing Director of DHL Global Forwarding’s Global Service Center, shows why scalable automation starts with the process, not the technology.
Episode 6
Balancing AI, Cybersecurity, & Enterprise Operations w. Jay Desai, VP of IT & Operations at JTI
AI is moving faster than security governance. Jay Desai, VP of IT Infrastructure and Operations at JTI, on leading as CTO, CISO and GBS transformation agent at once.
Episode 7
The Counterintuitive Rules of GBS Location Strategy | with Elias van Herwaarden
Elias van Herwaarden, Founder of Location Perspectives, has advised more than 850 companies in 47 countries on where to put their GBS, and explains why 90% of leaders follow the crowd.
Twenty minutes. One expert. Your problem.
Tell us where you are and leave with a clear view of your next step.