Tailored guidance from industry veterans who've led multi-billion dollar GBS organizations. At Procter & Gamble, Filippo Passerini and Tony Saldanha created one of the world's most successful Global Business Services organizations, a Harvard Business Review case study that became the global benchmark for operational excellence.
Equipping leaders and teams with proven frameworks that drive change
Targeted workshops delivered by seasoned transformation leaders, not theorists
Industry-recognized, practitioner-led, certification programs building essential skills for GBS leaders and practitioners
We began our shared services journey as pioneers, learning by doing and building a model that would set global standards.
At Inixia, we empower organizations to transform business operations through a proven, strategic approach.
Inixia is led by industry experts who bring decades of hands-on experience in delivering real transformation—not just theory.
Home About Meet the Team
Over 20 years of experience
Inixia is comprised of global industry leaders with over 20 years of experience successfully developing, leading, and driving high-impact transformation projects. Unlike many other companies providing advisory services to this industry, they are true practitioners – and not just theorists – of the field.
Filippo Passerini is one of the world’s leading shared service strategists, widely recognized for his game-changing approach to business management. His work has been the focus of numerous books and articles, including the Harvard Business Review, which has won him dozens of awards.
Tony Saldanha is an internationally recognized shared service and IT leader, best-selling author on Digital Transformation and acclaimed speaker and consultant with more than three decades of experience driving game-changing results.
Richard Lancaster is a strategic planning expert and transformation specialist with more than 20 years of experience running, shaping, and driving shared service excellence. Prior to joining Inixia, he served as Director of GBS Operations at the Procter & Gamble Company.
Christine Dauenhauer is a Senior IT Executive with 25+ years in technology leadership, shared services, and business change management.
David Cohen brings 30+ years of experience in Digital Transformation, with a proven track record of translating needs into technical solutions that grow sales and reduce costs.
Hari Ram is a shared services and business leader with 20+ years in the GBS and BPO industry and is a certified GBS professional.
Jan Horne is a technology leader with over three decades of experience, driving global excellence in application development and operations. She pioneered a crisis management framework that significantly reduced service recovery times and played a hands-on role in resolving major IT outages. Jan also holds PMP and ITIL Service Operations certifications, and is highly experienced in executive-level incident preparedness and response.
Kathy Priest is an industry-recognized expert in service management, user experience, usability, design, marketing/communications, and delivery.
Kip Fanta is a highly trained and experienced Business Relationship Manager who brings knowledge, passion, energy and sharp vision to Inixia, serving as lead trainer, strategist and advisor.
Caroline Tooley is the Executive Assistant for Inixia and provides top-level admin support to the team.
Puneet Aggarwal is the IT Manager for Inixia, and is responsible for innovation and new technology developments.
Toby Lancaster is the Accounting Manager for Inixia and is responsible for company accounts, customer invoicing, payments, and financial reporting.
Vinisha Peres is the Legal Manager for Inixia. Vinisha has 17 years experience in legal advisory and consultation services and a Ph.D in Law and Masters in Environmental Law.
Ben Thompson is the Marcoms lead for Inixia. With a background in international media, entertainment, and entrepreneurship, Ben shapes how the firm shows up in the world.
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