For practitioners
How to go from Order Taker to Strategic Partner Course
At a glance
| Fee | $650 per person (excluding tax). |
| Length | 3 hours. |
| Format | Live, instructor-led session. |
| Next date | To be scheduled. Register your interest and we will be in touch when the next group forms. |
- From Order Taker to Strategic Partner: Participants will examine the mindset and behavioral shifts required to move from reactive delivery to proactive partnership. The focus is on how IT and GBS leaders engage the business around outcomes, tradeoffs, and priorities by shaping demand rather than simply fulfilling requests.
- Trust-Building Behaviors in Business Relationships: Learners will explore the behaviors that build credibility, reliability, and confidence with business leaders. Emphasis is placed on how trust enables better collaboration, more candid dialogue, and faster, higher-quality decision-making.
- Joint Business Planning: The course introduces practical approaches to planning with the business rather than for the business. Participants will see how joint planning turns engagement into a mechanism for prioritization, alignment, and value realization. not just a planning exercise.
- Relationship Mapping: Participants will learn how to visualize and assess their business stakeholder ecosystem, identifying influence, decision authority, and risk. Relationship mapping is positioned as a leadership tool for improving collaboration and ensuring the right conversations happen with the right people.
- Understanding and Using Business Feedback: This section highlights why business feedback is essential to becoming a strategic partner, how it differs from traditional satisfaction or service metrics, and what leaders must do with it. The focus is on using feedback to guide decisions, adjust engagement, and demonstrate value in ways the business can see and appreciate.
- Ways of Working Across IT and GBS: The session concludes by showing how Client Management integrates with Service Management, demand shaping, and portfolio decision-making. Participants will see how engagement, collaboration, and feedback come together as part of an end-to-end way of working that enables consistent business impact.
Trainers
Kip Fanta
Questions people ask
About this course
Who is it for?
IT and GBS leaders who want to move from reactive delivery to proactive partnership with the business.
What does it cost?
$650 per person (excluding tax).
How long is it?
3 hours.
When is the next one?
No date is set yet. Register your interest and we will be in touch when the next group forms.
How do I book?
Register online, or ask us about a group booking.
Can my team attend together?
Yes. Ask us about a company, team or group booking.
Twenty minutes. One expert. Your problem.
Tell us where you are and leave with a clear view of your next step.