About Us

We Understand, Because We've Been There

Sharing Our Experience

Inixia’s Story

Inixia was founded to help companies and leaders exceed their goals by applying proven business practices to succeed.

Inixia founders’ aim is to share what they learned when they helped build the largest and most complex shared services organization in the world at Procter & Gamble.

As shareholders and the world watched, they worked to shape what a shared services looked like, did, delivered, and how it would grow to continue meeting changing and escalating business demands.

In the years that followed, P&G emerged as the gold standard on how to embrace and leverage shared services. Filippo Passerini served as P&G’s Global Shared Services President, later adding CIO to his title. Tony Saldanha served as GBS Vice President and led the successful integration of Gillette into P&G, leveraging transformation strategies.

Their success is shared through every Inixia course, certification, and advisory offering. Their aim is to make their experience, yours.

The Leaders Behind Inixia

Filippo Passerini

Co – Founder & President

Filippo is one of the world’s leading shared service strategists, widely recognized for his game-changing approach to business management. His work has been the focus of numerous books and articles including the Harvard Business Review and has won dozens of awards.

Filippo’s 30+ years’ experience includes starting and leading one of the world’s first and undeniably the largest, most ambitious, challenging and high-risk shared service organizations in the world at the Procter & Gamble Company.

He and his team combined nearly 90 service lines from 80 areas of the world into a single organization – Global Business Services. Filippo stood it up in weeks, showed financial benefit in months, and then continued to drive quality improvement while transforming the organization every year.

His leadership earned him a critical seat at the company’s executive team, where he drove billions in cost savings and delivered business transforming strategies and innovation. Under his leadership, P&G’s Global Business Services organization was repeatedly named best-in-class in the world.

Filippo co-founded Inixia when he saw companies struggling with challenges that he and his teams solved years ago at P&G. With fellow co-founder Tony Saldanha and other global thought leaders, Filippo has packaged, perfected, and created shared service best practices with the aim of helping any organization deliver exponential growth, innovation, and quality.

A charismatic leader recognized for his authentic warmth, Filippo is widely sought out for speaking engagements, advisory roles, and board leadership.

Over the years, he has served as an advisor, board member, and operating executive at several companies, including The Carlyle Group, Mars Company, United Rentals, McKinsey & Company, Integer Holdings Corp., and the Estée Lauder Company.

He also has served as adjunct professor at the University of Toronto’s Rotman School of Management, is a visiting Professor for the Politecnico di Milano School of Management, and a Professor in Residence at Columbia University.

He has received numerous awards, including the inaugural Fisher-Hopper Prize for Lifetime Achievement in CIO Leadership, Shared Service Thought Leader of the Year, InformationWeek’s Chief of the Year, and is a member of the CIO Hall of Fame.

Filippo has lived and worked in the UK, Latin America, Greece, Italy, Turkey, and the United States. He is a native of Italy, where he earned his Doctorate in Statistics & Operating Research from the University of Rome.

Tony Saldanha

Co – Founder & CEO

Tony is an internationally recognized shared service and IT leader, best-selling author on Digital Transformation and acclaimed speaker and consultant with more than three decades of experience driving game-changing results.

Tony co-founded Inixia when he saw companies struggling with challenges he and his teams solved years ago while building one of the world’s first and largest shared service organizations – Global Business Services (GBS) – at the Procter & Gamble Company. With fellow co-founder Filippo Passerini and other global thought leaders, Tony has packaged, perfected and created shared service best practices with the aim of helping any organization deliver exponential growth, innovation and quality.

Tony’s wealth of experience is rooted in a 27-year career at Procter and Gamble, where he rose through the ranks by developing and implementing innovation in technology, process, thinking and culture.

He was part of the leadership team that formed GBS and then shaped it into the most high-performing shared service in the world, repeatedly recognized as best in class. He also led the IT integration of the Gillette Company into P&G, helping complete the process in less than 18 months and at billions below budget.

In 2019, Tony wrote “Why Digital Transformations Fail”, which rose to become #1 on Amazon’s New Releases for Organizational Change. It also was listed on publisher Berrett-Koehler’s best-sellers for July 2019 and recommended by various publishing forums including CEO-Reads, Book-Pal, CEO Library, Forbes and others.

Tony serves as a counselor, advisor and board member for several organizations around the world, aiming to foster positive change and growth.

Filippo Passerini

Co – Founder & President

Filippo is one of the world’s leading shared service strategists, widely recognized for his game-changing approach to business management. His work has been the focus of numerous books and articles including the Harvard Business Review and has won dozens of awards.

Filippo’s 30+ years’ experience includes starting and leading one of the world’s first and undeniably the largest, most ambitious, challenging and high-risk shared service organizations in the world at the Procter & Gamble Company.

He and his team combined nearly 90 service lines from 80 areas of the world into a single organization – Global Business Services. Filippo stood it up in weeks, showed financial benefit in months, and then continued to drive quality improvement while transforming the organization every year.

His leadership earned him a critical seat at the company’s executive team, where he drove billions in cost savings and delivered business transforming strategies and innovation. Under his leadership, P&G’s Global Business Services organization was repeatedly named best-in-class in the world.

Filippo co-founded Inixia when he saw companies struggling with challenges that he and his teams solved years ago at P&G. With fellow co-founder Tony Saldanha and other global thought leaders, Filippo has packaged, perfected, and created shared service best practices with the aim of helping any organization deliver exponential growth, innovation, and quality.

A charismatic leader recognized for his authentic warmth, Filippo is widely sought out for speaking engagements, advisory roles, and board leadership.

Over the years, he has served as an advisor, board member, and operating executive at several companies, including The Carlyle Group, Mars Company, United Rentals, McKinsey & Company, Integer Holdings Corp., and the Estée Lauder Company.

He also has served as adjunct professor at the University of Toronto’s Rotman School of Management, is a visiting Professor for the Politecnico di Milano School of Management, and a Professor in Residence at Columbia University.

He has received numerous awards, including the inaugural Fisher-Hopper Prize for Lifetime Achievement in CIO Leadership, Shared Service Thought Leader of the Year, InformationWeek’s Chief of the Year, and is a member of the CIO Hall of Fame.

Filippo has lived and worked in the UK, Latin America, Greece, Italy, Turkey, and the United States. He is a native of Italy, where he earned his Doctorate in Statistics & Operating Research from the University of Rome.

Tony Saldanha

Co – Founder & CEO

Tony is an internationally recognized shared service and IT leader, best-selling author on Digital Transformation and acclaimed speaker and consultant with more than three decades of experience driving game-changing results.

Tony co-founded Inixia when he saw companies struggling with challenges he and his teams solved years ago while building one of the world’s first and largest shared service organizations – Global Business Services (GBS) – at the Procter & Gamble Company. With fellow co-founder Filippo Passerini and other global thought leaders, Tony has packaged, perfected and created shared service best practices with the aim of helping any organization deliver exponential growth, innovation and quality.

Tony’s wealth of experience is rooted in a 27-year career at Procter and Gamble, where he rose through the ranks by developing and implementing innovation in technology, process, thinking and culture.

He was part of the leadership team that formed GBS and then shaped it into the most high-performing shared service in the world, repeatedly recognized as best in class. He also led the IT integration of the Gillette Company into P&G, helping complete the process in less than 18 months and at billions below budget.

In 2019, Tony wrote “Why Digital Transformations Fail”, which rose to become #1 on Amazon’s New Releases for Organizational Change. It also was listed on publisher Berrett-Koehler’s best-sellers for July 2019 and recommended by various publishing forums including CEO-Reads, Book-Pal, CEO Library, Forbes and others.

Tony serves as a counselor, advisor and board member for several organizations around the world, aiming to foster positive change and growth.

Filippo Passerini

Co – Founder & President

Filippo is one of the world’s leading shared service strategists, widely recognized for his game-changing approach to business management. His work has been the focus of numerous books and articles including the Harvard Business Review and has won dozens of awards.

Filippo’s 30+ years’ experience includes starting and leading one of the world’s first and undeniably the largest, most ambitious, challenging and high-risk shared service organizations in the world at the Procter & Gamble Company.

He and his team combined nearly 90 service lines from 80 areas of the world into a single organization – Global Business Services. Filippo stood it up in weeks, showed financial benefit in months, and then continued to drive quality improvement while transforming the organization every year.

His leadership earned him a critical seat at the company’s executive team, where he drove billions in cost savings and delivered business transforming strategies and innovation. Under his leadership, P&G’s Global Business Services organization was repeatedly named best-in-class in the world.

Filippo co-founded Inixia when he saw companies struggling with challenges that he and his teams solved years ago at P&G. With fellow co-founder Tony Saldanha and other global thought leaders, Filippo has packaged, perfected, and created shared service best practices with the aim of helping any organization deliver exponential growth, innovation, and quality.

A charismatic leader recognized for his authentic warmth, Filippo is widely sought out for speaking engagements, advisory roles, and board leadership.

Over the years, he has served as an advisor, board member, and operating executive at several companies, including The Carlyle Group, Mars Company, United Rentals, McKinsey & Company, Integer Holdings Corp., and the Estée Lauder Company.

He also has served as adjunct professor at the University of Toronto’s Rotman School of Management, is a visiting Professor for the Politecnico di Milano School of Management, and a Professor in Residence at Columbia University.

He has received numerous awards, including the inaugural Fisher-Hopper Prize for Lifetime Achievement in CIO Leadership, Shared Service Thought Leader of the Year, InformationWeek’s Chief of the Year, and is a member of the CIO Hall of Fame.

Filippo has lived and worked in the UK, Latin America, Greece, Italy, Turkey, and the United States. He is a native of Italy, where he earned his Doctorate in Statistics & Operating Research from the University of Rome.

Tony Saldanha

Co – Founder & CEO

Tony is an internationally recognized shared service and IT leader, best-selling author on Digital Transformation and acclaimed speaker and consultant with more than three decades of experience driving game-changing results.

Tony co-founded Inixia when he saw companies struggling with challenges he and his teams solved years ago while building one of the world’s first and largest shared service organizations – Global Business Services (GBS) – at the Procter & Gamble Company. With fellow co-founder Filippo Passerini and other global thought leaders, Tony has packaged, perfected and created shared service best practices with the aim of helping any organization deliver exponential growth, innovation and quality.

Tony’s wealth of experience is rooted in a 27-year career at Procter and Gamble, where he rose through the ranks by developing and implementing innovation in technology, process, thinking and culture.

He was part of the leadership team that formed GBS and then shaped it into the most high-performing shared service in the world, repeatedly recognized as best in class. He also led the IT integration of the Gillette Company into P&G, helping complete the process in less than 18 months and at billions below budget.

In 2019, Tony wrote “Why Digital Transformations Fail”, which rose to become #1 on Amazon’s New Releases for Organizational Change. It also was listed on publisher Berrett-Koehler’s best-sellers for July 2019 and recommended by various publishing forums including CEO-Reads, Book-Pal, CEO Library, Forbes and others.

Tony serves as a counselor, advisor and board member for several organizations around the world, aiming to foster positive change and growth.

Don’t Invest Time, Money, Credibility Reinventing The Wheel

Nearly 30 years ago, when we ventured into shared services, we were on our own. The Global Shared Services organization we launched at the Procter & Gamble Company was one of the very first shared service organizations in the world; and it remains one of the biggest and most complicated. We didn’t have any benchmarks, best-in-class examples, proven strategies to follow. We made things up as we went along. Somethings worked; other ideas, not so well.

Over the years, P&G’s Global Business Services would repeatedly be named “best in the world.” An unrelenting focus on strategy and year-on-year Business Transformation was critical to that success.

When we left P&G and moved into consulting, we saw that companies at all levels of excellence were struggling with challenges that we worked through decades ago – and that this was slowing progress, reducing efficiencies, and keeping organizations from growing into strategic leaders.

Collaborating with other global leaders, we developed a series of trainings and certification courses built on real-life examples, case studies we lived through, and strategies proven to deliver.

We hope that by sharing our experience, we can help other leaders, practitioners, and organizations move from the back office to the board room.

Filippo Passerini

Tony Saldanha

Top Reviews

Filippo and Tony’s leadership has been repeatedly recognized as a gold standard.

The McKinsey Quarterly: From internal service provider to strategic partner

“P&G’s support services have made a ten-year journey that many global corporations are studying with interest and, perhaps, envy. P&G has saved around $600 million to date by consolidating all back-office functions, such as finance and accounting, HR, facilities management, and IT, into one unit—Global Business Services (GBS)—and by outsourcing many of the nonstrategic activities involved in providing these services.

What’s more, GBS . . . has emerged as a strategic partner with the operating units of the global consumer products group by providing innovative solutions in consumer and customer interactions and in product development.”

Harvard Business Review: Rethinking Decision Making

“The 2005 integration of Gillette was by far the biggest P&G had ever made, adding 30,000 employees and costing $57 billion. The most challenging aspect lay in the GBS area: integrating all the back-office functions – finance, sales, logistics, manufacturing, marketing – and information technology systems.

Thanks to GBS’s flow-to-the-work structure, (Filippo) Passerini could quickly channel extensive resources to the integration. As a result, it was accomplished in a mere 15 months – less than halve the time normally required for an acquisition of this size. With synergy savings for integration estimated at $4 million a day, this translated into a savings of close to $2 billion.”

Forbes: Most Useful Business Book

“Creating a culture that broadly embraces frequent change is not an easy task in any firm, let alone one as sprawling as P&G. Aside from Tony’s (Saldanha) breadth of knowledge and insights about digital capabilities that impact companies and his knowledge of processes required to change organizations, he has an unusual gift of being able to describe it all in understandable terms, with clear steps companies can follow to get started and adapt based on their own peculiarities and needs.“

Saldanha: ‘There are different shades of transformation possible, and you need to be diligent in targeting a complete and sustainable transformation during these disruptive times. Second. The surprising reason why as many as 70% of all digital transformations fail is a lack of discipline. And third, it is possible to apply proven failure-reduction approaches, like the disciplined checklist model from the aviation industry to significantly improve the odds of success in digital transformation.’”

Gartner: Introducing Hybrid Thinking for Transformation, Innovation and Strategy

“Enterprises have always struggled with change — especially transformative, innovative and strategic change.

Filippo Passerini, P&G’s CIO and head of its Global Business Services (GBS, which includes IT), created a “design shop” culture (that is, intense, multidisciplinary, creative and time-boxed work) by reinventing the structure and approach of GBS. He outsourced all the routine aspects of business and IT operations to a network of strategic partners and transformed what remained into a flow-to-the-work organization.

Passerini once explained: I want P&G’s [GBS] to be delivering an ever-stronger foundation for P&G business growth: driving business transformation and working as the “go to” organization for all wicked problems. This means designing ourselves for simplicity so that, together with our partners, we can “flow to the work” and respond to emerging priorities.“

EY: How GBS Becomes the NextGen Driver of Digital Transformation

“According to (Tony) Saldanha, GBS organizations must engage in change management to achieve effective outcomes. He argues in favor of organizing GBS not as a back office, but as a real (consultancy) company: with a place in the company’s boardroom, a GBS manager for each business, strict account management and a well-organized PR department.

Saldanha: “SSC now have the opportunity to not only be a good quality, low-cost service center with lower labor costs, but also to change the way the entire organization thinks. And this is crucial, because continuous improvement alone is no longer enough to compete with their real competitors; technology-driven companies that use resources more efficiently. This requires disruption. Skate to where the puck is going, not where it has been.”

Our Clients

Endorsed By

We provide our certification courses in partnership with industry and academic leaders.

Naomi Secor
Global Managing Director, SSON

“Thanks to Inixia’s Professional GBS course, GBS as a practice now has critical standardizations that can accelerate results and broadly acknowledged certifications that showcase expertise.”

POLIMI Graduate School of Management is one of the best scientific and technological universities in the world, providing for more than 40 years management and leadership training programs.