Our Certification Partners
Become a Certified GBS Expert
Join an Elite Group Certified in GBS
Our biggest opportunity as shared service professionals is to drive business transformation, helping shape and chart our company’s success.
Our greatest challenge, that we all work against every day, is being viewed as a cost-reduction function — or commodity — that can be outsourced.
We need to deliver against, or advance toward, the opportunity before we succumb to the challenge.
Professional GBS Certification was created to help us all succeed.
“We are already applying what we learned to our own transformation journey.”
“It is critical that we learn from each other to ensure we as an industry are moving in the right direction.”
“This is a great way to build the skills to make you successful in the eyes of your executive team.”
Advance your Expertise, your Organization’s Maturity
Through Inixia’s Professional GBS Certification courses, you will learn key strategies, proven approaches and standardized models that will take your work, your team, your organization to the next stage of GBS maturity, and thus deliver greater efficiency, cost reduction, agility and innovation.
Many companies struggle to, or take years to advance beyond Stage 1 or 2. This is a tremendous loss of time and value as the real benefits of GBS come in Stages 3 and 4. Professional GBS Certifications will help you see the path forward, and give you at the tools to get there.
What You Will Take Away
| Tools | Strategies to Address |
|---|---|
| Action Plans, checklists, timelines | What to move into your GBS vs. staying in the business? |
| Stakeholder involvement guidelines | Strategies for transitioning work and service lines. |
| Direction on establishing measurable outcomes | How to partner successfully with the business? |
| Models for running as a business | Pitching value proposition to a resisting business. |
| Guidance for incident preperation | Insource vs. Outsource? |
| Change-Management Method | Setting up a shared service budget. |
| Developing future state plans | How to fund continuous improvement. |
Who This Course Is For
This course is designed to advance the skills, expertise, and leadership of mid- to senior-level shared service professionals.
Nearly every industry in the world has adopted key levels of certifications: Finance (CPA), Project Management (PMI), Supply Chain APICS), Information Technology (ITIL), Business Process management (ABPMP), Engineering (ASCE).
This certification course brings that same level of discipline and shared knowledge to the shared services industry. This course aims to:
- Grow Expertise
- Establish standards
- Share proven methods of success
- Enable employees to quickly demonstrate competency and commitment
- Help employers better evaluate potential new hires
How the Courses are Organized
Inixia created a proprietary approach to building GBS expertise. Our model starts with Foundation knowledge and builds up to pinnacle skill of Leadership.
Each of the five courses comes with its own professional certification. Completing each successfully, earns an opportunity to earn a sixth designation: Certified GBS Professional.
Expect small classes, extensive interaction and personal instruction. Total of 50 class hours.
- Foundations
- Service Management
- Operations Management
- Transformation Management
- Leadership
Backed and Delivered by Industry Leaders
GBS Professional Certification is backed by the SSON and two of the world’s leading business schools.
The have endorsed our certified training as a needed intervention to grow today’s industry and tomorrow’s leaders. Dozens of seasoned shared service experts who have taken the certification coureses are calling it a “must,” “fabulous,” “material I will refer to again and again” and “unmatched” in terms of any industry training currently available.
1. Foundations
This course serves as the building block for all other sessions.
In three distinct sessions, you will learn from hands-on experts how a winning GBS model works, how proven strategies can drive excellence and how your shared service can transform your company.
The Foundation course also provides the standard model and the terminology required to consistently develop advanced GBS processes.
- GBS Overview: How the model works
- Implementation: Making the model work for you
- Process: How to make it all work together
2. Service Management
Learn the transformational strategy of running your organization as a business and not just a service. These proven processes and industry standards are the underpinnings for an effective, efficient and high-quality organization.
A deep focus on framework, standards and processes for defining a clear, business-run Service Line including pricing and benchmarking, creating strategies and innovation plans, and commercializing the Service.
- Service Fundamentals: Understanding Running as a Business
- Service Design: Setting up your business offerings
- Service Strategy: Working with vs for your customers
3. Operations Management
Operations experts showcase best-class methods of successfully operationalizing your shared service, outlining the approach, methodology and tools needed for running day-to-day operations, managing operational issues and driving continuous improvement methodologies.
This is an essential training for anybody working in either the Head Office or in Shared Service Centers.
- Operations Planning: Establishing objectives, measures and goals
- Operations Control: Incident preparation and management
- Quality Management: Continuous improvement
4. Transformation Management
Continued evolution is the key to growing and building a successful shared service.
This course shares key methods to drive ongoing improvement in service quality, cost and customer satisfaction. It brings together the known tools of project management with elements of business transformation and organizational change — which need to play in harmony for successful service transformations.
- Automation / Digital: Enabling and driving through a shared service
- Opportunity Assessment: Identifying how to grow, expand, strengthen
- Transformation Execution: Applying proven change management methods
5. Leadership
Learn how to ensure company leadership understands the current and future value of your organization, and that your teams support each step of the journey.
This course drives strategy development, organization management, stakeholder management – all critical in an increasingly dynamic industry. It also helps shape understanding of and vision for future-state shared services.
- Operational Leadership and Strategy: Mapping your organization’s future
- Continuous Improvement Strategy: Ensuring everyone drives improvement
- Future State Strategy: How to always be pushing forward
5 Courses, 6 Certification Opportunities
Each Professional GBS course comes with the opportunity to earn a unique certification showcasing your expertise. To qualify, you must complete the course and an assessment of mastery.
Certifications Include:
- Foundational Expertise
- Service Management
- Operations Management
- Transformation Management
- Leadership
Completion of all five certification programs and a skill review comes with designation: Certified GBS Professional.
A Top Certification: Recognizing mastery across all courses
For those who complete all five Inixia Business Institute assessments, we offer an exclusive level of recognition:
Honorees may join one of our top three premier Inixia Communities, offering:
- Opportunity to co-author new industry materials
- Serve as expert trainers
- Professional development
- Ongoing collaboration
- Networking