Professional GBS® Certification

Grow Your Shared Service Leadership Skills

Advance Your Expertise, Your Organization’s Maturity

Through Inixia’s Professional GBS® Certification courses, you will learn key strategies, proven approaches, and standardized models that will take your work, your team, your organization to the next stage of GBS maturity, and thus deliver greater efficiency, cost reduction, agility, and innovation.

Many companies struggle — or take years — to advance beyond Stage 1 or 2. This is a tremendous loss of time and value as the real benefits of GBS come in Stages 3 and 4. Professional GBS® Certifications will help you see the path forward, and give you at the tools to get there

Inixia Evolution of Global-Business Services
  • Tools that build a successful shared service
  • Skills that define your leadership, innovative thinking, and ream building
  • Credentials that distinguish you as an expert

“We are already applying what we learned to our own transformation journey.”

“It is critical that we learn from each other to ensure we as an industry are moving in the right direction.”

“This is a must.”

“It is a fabulous course.”

“This is material I will refer to again and again.”

“Unmatched in terms of any industry training currently available.”

Who This Course Is For

This course is designed to advance the skills, expertise, and leadership of mid- to senior-level shared service professionals.

Nearly every industry in the world has adopted key levels of certifications: Finance (CPA), Project Management (PMI), Supply Chain APICS), Information Technology (ITIL), Business Process management (ABPMP), Engineering (ASCE).

This certification course brings that same level of discipline and knowledge to the shared services industry.

“Every other industry has standardized trainings to build professionalism and increase results. Now, thanks to Inixia’s Professional GBS, we do, too.” – Naomi Secor, Global Managing Director, SSON

How the Course is Organized

Inixia created a proprietary approach to building GBS expertise. Our model starts with Foundational knowledge and builds up to the pinnacle skill of Leadership.

  • Foundations
  • Service Management
  • Operations Management
  • Transformation Management
  • Leadership
Inixia Leadership Foundations: Service Management, Operations Management, Transformation Management
  • Five courses, each with its own professional certification
  • Complete all five courses to become a Certified Professional GBS® Master
  • Each course broken into 3 classes; total of about 48 hours
  • Small Classes
  • Extensive interaction
  • In-class problem solving
  • Interactive discussions with experienced practitioner
  • Networking with industry leaders
  • Direct coaching, tips, and training from industry founders
Badge: Inixia Business Services Institute Certified Professional GBS Master 2023

Earn Your Professional GBS® Master Certification

For those who successfully complete all five Professional GBS® courses, we offer an exclusive level of recognition: Professional GBS® Master.

Masters will be invited to join our Professional Inixia Community, offering:

  • Opportunity to co-author new industry materials
  • Serve as expert trainers
  • Additional professional development
  • Ongoing collaboration
  • Networking

Five Additional, Individual Certifications

Each Professional GBS® course comes with the opportunity to earn a unique certification showcasing your expertise. To qualify, you must complete the course and an assessment.

Certifications Include:

  • Foundations
  • Service Management
  • Operations Management
  • Transformation Management
  • Leadership