2024-08 SSON India Blended Service Management Competency Assessment Copy
2024-08 SSON India Blended Service Management Competency Assessment Copy
Inixia Admin August 13, 2024
Thank you for your participation in the Professional GBS® Service Management training classes.
In order to review and reinforce your knowledge, please answer the following 14 question quiz. Please select the one best answer for each question.
- When completed you will be provided with your score, the correct answers and guidance.
- Scores of 60% and above will qualify you for a digital badge certifying your successful completion of these professional training classes.
- This will also count towards you becoming a Certified Professional GBS® Master should you be attending the complete Professional GBS® training program.
- There is no time limit for the quiz and we encourage you to refer to the materials shared during the classes.
Please do not hesitate to contact us at info@inixia.co should you need any further assistance.
Kind regards,
The Inixia Team.
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Thank you for completing the quiz. As your score was below 60%, please take some time to review the correct answers as explained below. Should you have any questions having done this, please do not hesitate to contact the Inixia Team at info@inixia.co as we would like to ensure you are getting the best possible value out of the training classes. There is also an option for you to relaunch and repeat the quiz, if you wish, with a view to earning your certificate indicating your successful completion of the classes. Kind regards, The Inixia Team
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Good job! Your score qualifies you for a certificate which proves your successful completion of these professional training classes. This will also count towards you becoming a Certified Business Services Institute Professional should you be attending the complete Professional GBS training program. Please do not hesitate to contact us at info@inixia.co should you need any further assistance. Kind regards, The Inixia Team.
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Excellent job! Congratulations, your score qualifies you for a certificate which proves your successful completion of these professional training classes. This will also count towards you becoming a Certified Business Services Institute Professional should you be attending the complete Professional GBS training program. Please do not hesitate to contact us at info@inixia.co should you need any further assistance. Kind regards, The Inixia Team.
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Question 1 of 14
1. Question
Q1. What does running GBS as a business compel us to do?
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Question 2 of 14
2. Question
Q2. What is the single highest priority of a Service Manager?
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Question 3 of 14
3. Question
Q3. Which of the following best answers the question: The work of a Service Manager is similar to that of?
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Question 4 of 14
4. Question
Q4. Why do we use the Brand Building Framework as a reference for Service Management?
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Question 5 of 14
5. Question
Q5. What is “Service Equity”?
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Question 6 of 14
6. Question
Q6. What is the objective of defining the ideal state of a Service?
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Question 7 of 14
7. Question
Q7. What is the definition of a “Service”?
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Question 8 of 14
8. Question
Q8. What is a Service’s Value Proposition?
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Question 9 of 14
9. Question
Q9. Who is the Business Customer?
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Question 10 of 14
10. Question
Q10. Ways a Service can create Business Value
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Question 11 of 14
11. Question
Q11. What is the objective of defining the current state of a Service?
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Question 12 of 14
12. Question
Q12. What do Clients care about?
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Question 13 of 14
13. Question
Q13. What do Users care about?
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Question 14 of 14
14. Question
Q14. What are the 5 major elements of a Service Strategy?
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