Thank you for your participation in the Professional GBS® Foundations training classes.
In order to review and reinforce your knowledge, please answer the following 15 question quiz.
- When completed you will be provided with your score, the correct answers and guidance.
- Scores of 60% and above will qualify you for a digital badge certifying your successful completion of these professional training classes.
- This will also count towards you becoming a Certified Professional GBS® Master should you be attending the complete Professional GBS® training program.
- There is no time limit for the quiz and we encourage you to refer to the materials shared during the classes.
Please do not hesitate to contact us at info@inixia.co should you need any further assistance.
Kind regards,
The Inixia Team.
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Thank you for completing the quiz.
As your score was below 60%, please take some time to review the correct answers as explained below. Should you have any questions having done this, please do not hesitate to contact the Inixia Team at info@inixia.co as we would like to ensure you are getting the best possible value out of the training classes.
There is also an option for you to relaunch and repeat the quiz, if you wish, with a view to earning your certificate and the digital badge indicating your successful completion of the classes.
Kind regards,
The Inixia Team
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Good job!
Your score qualifies you for a certificate and the digital badge certifying your successful completion of these professional training classes. This will also count towards you becoming a Certified Business Services Institute Professional should you be attending the complete Professional GBS training program.
Please do not hesitate to contact us at info@inixia.co should you need any further assistance.
Kind regards,
The Inixia Team.
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Excellent job!
Congratulations, your score qualifies you for a certificate and the digital badge certifying your successful completion of these professional training classes.
This will also count towards you becoming a Certified Business Services Institute Professional should you be attending the complete Professional GBS training program.
Please do not hesitate to contact us at info@inixia.co should you need any further assistance.
Kind regards,
The Inixia Team.
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Question 1 of 15
1. Question
Q1. P-GBS differs from traditional GBS in which ways? (Choose one)
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Question 2 of 15
2. Question
Q2. Why is it important to run GBS as a business? (Choose one)
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Question 3 of 15
3. Question
Q3. What are the pillars of the P-GBS model (Choose one)
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Question 4 of 15
4. Question
Q4. True or false?
The Four Stages of GBS in the P-GBS model are:
– Piecemeal
– Global
– Optimized
– Next-Generation GBS
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Question 5 of 15
5. Question
Q5. Why is it important to differentiate between P-GBS and home-grown (or DIY) GBS models? (Choose one)
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Question 6 of 15
6. Question
Q6. Which ONE of the following assumptions about GBS is CORRECT (Choose one)
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Question 7 of 15
7. Question
Q7. Which of the following is the most important pre-requisite to deliver a successful P-GBS model? (Choose one)
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Question 8 of 15
8. Question
Q8. True or False – it is not possible for a GBS organization to go beyond Stage 1 (Piecemeal GBS) or Stage 2 (Global) unless all work-processes and data in the company has been standardized
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Question 9 of 15
9. Question
Q9. For P-GBS to be successful, which is ONE of the critical enabling factors (Choose One)
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Question 10 of 15
10. Question
Q10. True or False – GBS Maturity as in Stage 3 and Stage 4 is only possible in large companies (e.g. Fortune 500). This is because you need a certain size in order to be able to deliver significant cost reductions and also to have the money to innovate
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Question 11 of 15
11. Question
Q11. True or False – In the context of GBS, the terms “Business Model” and “Operating Model” can be used interchangeably, since they simply represent how GBS gets work done
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Question 12 of 15
12. Question
Q12. Who in the company decides what the appropriate levels of service performance is?
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Question 13 of 15
13. Question
Q13. In the P-GBS model, who is responsible for understanding the balance between cost, service levels and innovation within a service?
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Question 14 of 15
14. Question
Q14. In the P-GBS Operating Model, Operations Management is like managing the Supply Chain within a company. (True or False)
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Question 15 of 15
15. Question
Q15. In the P-GBS Operating Model, there are many valid reasons for GBS to build new value creation capabilities. Which of the following is NOT a good reason. (Choose one)
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