For You, Your Teams,
Your Organization

Inixia Training Created Delivered by Global Experts

Expertise, Examples,

You have objectives for your work/career, your teams, your organization. Inixia can help you get there – and beyond.

We offer a series of certification trainings that build knowledge, leadership, exposure, industry connections and showcase proven expertise.

We also create customized trainings to meet the unique and evolving needs of your teams and organization.

Each of our trainings is developed by and with some of the world’s leading strategists and thought leaders in shared services – operations, management, systems, and leadership – and in business transformation. Their decades of experiences, successes, and mistakes are packed into every training, giving you take-away best practices, proven models, and key strategies to accelerate your work.

Every training also is delivered by experts. They have worked in the field, been in the trenches, and directed strategies in the boardroom. Courses are aimed at high-interaction, personal engagement, connection building with trainers and class participants, and networking.

Certification Training

Inixia offers the only expert-created and delivered certification training for Professional Global Business Services, aimed at elevating the professionalism and acceleration of the fast-growing shared service industry.  Learn More

Inixia also offers certification in Leading Business Transformation, building skills critical for any professional today seeking to advance their careers and impact and the success of their teams.  Learn More

Customized Training

We have trained leadership teams, service lines, functional groups, and entire organizations at some of the leading companies in the world:

Our Training Courses

Each course is customized, including packaging, streamlining, or expanding existing courses. Each is led by an Inixia expert bringing extensive experience as a practitioner and leader. Each is focused on helping your team understand critical strategies and applications to solve immediate and real problems.

A few of our previously delivered courses include:

 Leadership Teams

Vital to the success of any GBS organization is the strength, alignment, and shared focus of its leadership teams. This can be as difficult to manage as it is critical. This course helps strengthen and focus your teams on common principles, shared vision, and mutual support.
  • How do you build a team with leaders coming together from a range of functions?
  • How do you shape goals that make all service lines supportive vs competitive?
  • What budgeting strategies are better at fostering common goals?

 Running as a Business

This course gives your team a deep dive into the concept of running your GBS not as a function, but as a business. This powerful strategic shift is critical to transforming from a cost center to a strategic resource in your company. It will give your team a solid understanding of the Brand-Building Framework and how that can sharpen your strategies, services, and work with internal business partners.
  • What is the Brand Building Framework?
  • How do you apply the Who, How and What into your business model?
  • Why is the Running as a Business Strategy transformative and how will it drive 3x greater results and better KPI scores?

 Operations Management

Ensure your service center teams know the best-in-class methods of operationalizing your shared service, including approach, methodology, and tools needed for running day-to-day operations, managing operational issues, and driving continuous improvement methodologies.
  • How do we create processes, teams, and systems that run well-oiled, integrated and able to adapt quickly?
  • What are the core skills, processes, and designs needed to deliver best-in-class operations?
  • How do we onboard, quickly, with newly integrated work?

 Service Management

Learn the transformational strategy of running your organization as a business and not just a service, along with gaining a deep understanding of framework, standards, and processes for defining a clear, business-run service line. Includes pricing and benchmarking, creating strategies and innovation plans, and commercializing the service.
  • How does the brand-building framework help exceed business needs while maximizing value delivery?
  • How do we transform from an internal function to a best-in-class business?
  • How do we create a pricing model for low-cost and high-business innovation?

 Shaping Your Value Proposition

Learn how to ensure company leadership understands the current and future value of your organization, and that your teams support each step of the journey. This course drives strategy development, organization management, and stakeholder management – all critical in an increasingly dynamic industry. It also helps shape understanding of and vision for future-state shared services.
  • What techniques help create Board and CEO buy-in for a big GBS role?
  • How do we create strategies that drive us to become and stay best-in-class in service, value, and innovation?
  • How do we create strategies that drive us to become and stay best-in-class in service, value, and innovation?

 Business Transformation/Change Management

The reason so many transformation projects – big, small, or enterprise-wide – fail is because so few leaders are trained in how to envision, engage stakeholders, maximize impact, and leverage key technology. This course aims to build those skills before or during your next transformation project.
  • Learn how to see opportunities for change and build a plan for execution.
  • Understand the criticality and skill of selling a proposal both up and across the organization.
  • Develop the skills to manage timelines and trouble shoot.

 Transformation Management

Build expertise in driving ongoing improvement in service quality, cost, and customer satisfaction by bringing together the known tools of project management, business transformation, and organizational excellence.
  • How do we pick the right tools for the right job in GBS?
  • How can we determine improvement areas and apply automation successfully?
  • How do we manage business processes transformations – in GBS and in the business units?